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Descrição da vaga
<h2 data-section-id="1i9858e" data-start="1768" data-end="1793">What You Will Be Doing</h2>
<p data-start="1795" data-end="1953">As an Application Support Engineer, you will play a critical role in supporting enterprise applications and ensuring smooth system operations for our clients.</p>
<p data-start="1955" data-end="2166">You will work closely with customers, project teams, developers, QA engineers, and R&D teams to investigate issues, troubleshoot application problems, perform root cause analysis, and drive issues to resolution.</p>
<p data-start="2168" data-end="2346">This role is ideal for candidates who enjoy technical troubleshooting, system investigations, SQL queries, APIs, log analysis, and client interaction in a fast-paced environment.</p>
<p data-start="2168" data-end="2346"> </p>
<p></p>
<h2 data-section-id="18w7bso" data-start="2353" data-end="2376">Key Responsibilities</h2>
<ul data-start="2378" data-end="3396">
<li data-section-id="1cwvreq" data-start="2378" data-end="2449">Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution.</li>
<li data-section-id="1cwvreq" data-start="2378" data-end="2449">Ensure customer satisfaction in Project Support and Maintenance</li>
<li data-section-id="1cwvreq" data-start="2378" data-end="2449">Provide Level 1 and Level 2 application support to enterprise clients</li>
<li data-section-id="7xlqta" data-start="2450" data-end="2528">Investigate, troubleshoot, and resolve application and system-related issues</li>
<li data-section-id="1dd7a4r" data-start="2529" data-end="2613">Perform root cause analysis and replicate reported issues for deeper investigation</li>
<li data-section-id="11g6lp9" data-start="2614" data-end="2706">Work closely with developers and QA teams to facilitate bug fixing and system improvements</li>
<li data-section-id="1wj4vqt" data-start="2707" data-end="2773">Monitor and manage support tickets while ensuring SLA compliance</li>
<li data-section-id="1b5qxj" data-start="2774" data-end="2846">Analyze logs, system behavior, and database records to identify issues</li>
<li data-section-id="14hl8cr" data-start="2847" data-end="2928">Support system testing activities including SIT, UAT, and production validation</li>
<li data-section-id="1pr4n8d" data-start="2929" data-end="3004">Assist in application deployment activities, patches, and release support</li>
<li data-section-id="1bu47rg" data-start="3005" data-end="3125">Maintain proper documentation including issue tracking, release notes, user guides, and troubleshooting knowledge base</li>
<li data-section-id="1hrd47k" data-start="3126" data-end="3217">Conduct user training and provide guidance to clients on system usage and troubleshooting</li>
<li data-section-id="1vch509" data-start="3218" data-end="3331">Communicate professionally with internal teams and external stakeholders regarding issue status and resolutions</li>
<li data-section-id="797x8p" data-start="3332" data-end="3396">Continuously improve support processes and customer experience</li>
</ul>
<p> </p>
<p></p>
<h2 data-section-id="1q2ph07" data-start="3403" data-end="3429">What We Are Looking For</h2>
<ul>
<li data-section-id="1abzt5o" data-start="3431" data-end="3540">Diploma or Degree in Information Technology, Computer Science, Software Engineering, or related disciplines</li>
<li data-section-id="1ur1h3k" data-start="3541" data-end="3636"><strong>Min. 2–4 years of experience</strong> in <strong>Application Support / Technical Support / Production Support</strong> roles</li>
<li data-section-id="1vtx8d0" data-start="3637" data-end="3697">Experience supporting web-based or enterprise applications</li>
<li data-section-id="iv71cy" data-start="3698" data-end="3744">Strong troubleshooting and analytical skills</li>
<li style="font-weight: bold;" data-section-id="1ytdlnb" data-start="3745" data-end="3802"><strong>Familiarity with SQL queries and database investigation</strong></li>
<li data-section-id="m696qj" data-start="3803" data-end="3885">Exposure to <strong>APIs, logs investigation, or system monitoring tools</strong> is advantageous</li>
<li data-section-id="159kzjo" data-start="3886" data-end="3972">Experience working with <strong>ticketing systems</strong> such as <strong>Jira, ServiceNow, or similar tools</strong></li>
<li data-section-id="nyi314" data-start="3973" data-end="4045">Exposure to <strong>SIT/UAT testing or release support activities</strong> is preferred</li>
<li data-section-id="9hc3cz" data-start="4046" data-end="4144">Good communication skills and ability to work with both technical and non-technical stakeholders</li>
<li data-section-id="ljk5ay" data-start="4145" data-end="4224">Customer-oriented mindset with strong ownership and problem-solving abilities</li>
<li>Able to converse with mandarin speaking clients.</li>
</ul>
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