Descrição da vaga
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<h2><strong>About Arena:<br></strong></h2>
<p>Arena is a Series A company backed by top-tier investors such as CRV, Redpoint and Craft Ventures. Arena offers a unique work environment and the chance to collaborate with diverse teammates across multiple countries, with a culture of ownership (autonomy, growth, and responsibility).</p>
<p>We are a startup created in Silicon Valley with a mission to build communities for creators, publishers and brands with the power of AI. Companies using Arena include Disney, Reuters, Fox, Red Bull and NFL. We have +2,000 customers in 150 countries, with +50M users having conversations on Arena every month and engaging with our AI Agents.</p>
<p>Sometimes you're stuck in an operations role where you're managing spreadsheets instead of improving the business. If you enjoy solving problems, bringing structure to complexity, and turning data into action — then Arena is the company you're looking for.</p>
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<h2><strong>About the Role:</strong></h2>
<p>We’re looking for an <strong>Operations Manager</strong> to help scale Arena’s operations as the company grows.</p>
<p>You’ll work closely with Sales, Marketing, Customer Success, Finance, and leadership to improve processes, strengthen data and reporting, and ensure our revenue engine operates efficiently. This is a hands-on role for someone who enjoys solving complex problems, working with data, and turning business priorities into execution.</p>
<h2><strong>What you will be doing:</strong></h2>
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<li style="font-weight: 400; line-height: 1.5;">Build, operationalize, and optimize processes across the revenue lifecycle, from pipeline generation to customer retention and expansion.</li>
<li style="font-weight: 400; line-height: 1.5;">Partner with Sales, Marketing, Customer Success, Finance, and leadership to improve alignment, efficiency, and execution.</li>
<li style="font-weight: 400; line-height: 1.5;"><span style="font-weight: 400;">Analyze revenue metrics, pipeline data, forecasts, and operational performance to identify risks and opportunities.</span></li>
<li style="font-weight: 400; line-height: 1.5;"><span style="font-weight: 400;">Build and improve reporting, dashboards, processes, and systems that support data-driven decision-making.</span></li>
<li style="font-weight: 400; line-height: 1.5;"><span style="font-weight: 400;">Lead cross-functional initiatives that improve revenue velocity, productivity, and operational efficiency.</span></li>
<li style="font-weight: 400; line-height: 1.5;"><span style="font-weight: 400;">Identify process gaps and implement scalable workflows, automation, and AI-powered solutions.</span></li>
<li style="font-weight: 400; line-height: 1.5;"><span style="font-weight: 400;">Support planning activities such as headcount, capacity, targets, forecasting, and operational planning.</span></li>
<li style="font-weight: 400; line-height: 1.5;"><span style="font-weight: 400;">Drive key operational projects from planning through execution, ensuring clear ownership, timelines, and measurable outcomes</span></li>
</ul>
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<h2><strong>Must-Have Experience:</strong></h2>
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<li><span style="font-weight: 400;">4+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, or a similar role.</span></li>
<li><span style="font-weight: 400;">Experience working in a B2B SaaS, technology startup, or high-growth company.</span></li>
<li><span style="font-weight: 400;">Strong understanding of Sales, Marketing, Customer Success, and revenue processes and metrics.</span></li>
<li><span style="font-weight: 400;">Strong analytical skills and experience working with pipeline, forecasting, revenue, and operational data.</span></li>
<li><span style="font-weight: 400;">Experience building and improving processes, workflows, reporting, and business systems.</span></li>
<li><span style="font-weight: 400;">Strong project management skills with the ability to drive cross-functional initiatives from planning to execution.</span></li>
<li><span style="font-weight: 400;">Strong communication and stakeholder management skills, including working with leadership.</span></li>
<li><span style="font-weight: 400;">High ownership, autonomy, problem-solving mindset, and ability to operate in ambiguous environments.</span></li>
<li><span style="font-weight: 400;">Fluent English.</span></li>
</ul>
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<h2><strong>Nice-to-Have Experience:</strong></h2>
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<li><span style="font-weight: 400;">Experience with Salesforce, Pipedrive, BI tools, or other revenue systems.</span></li>
<li><span style="font-weight: 400;">Experience with SaaS, MarTech, AdTech, AI, or Creator Economy.</span></li>
<li><span style="font-weight: 400;">Experience with automation, AI tools, and no-code/low-code platforms.</span></li>
<li><span style="font-weight: 400;">Experience with FP&A, compensation planning, headcount planning, or capacity planning.</span></li>
<li><span style="font-weight: 400;">Experience working with distributed and international teams.</span></li>
</ul>
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<h2><strong>Challenges you'll face:</strong></h2>
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<p>Arena is growing at the intersection of AI, SaaS, MarTech, and digital engagement. You’ll work across multiple teams and revenue processes, bringing structure without creating bureaucracy, improving visibility through data, and helping the organization scale efficiently.</p>
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<h2><strong>We also have some sweet perks like:</strong></h2>
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<p>🔥 Be a part of the team in Silicon Valley and join a global team</p>
<p>💪 A team of exceptional engineers leading the cutting-edge AI Agents.</p>
<p>💶 Competitive salary package & benefits</p>
<p>⛱️ 4 weeks of paid time-off</p>
<p>📖 Learning and Development budget</p>
<p>🚀 Key moment to join Arena in terms of growth and opportunities</p>
<p>💻 Ability to put your stamp on real-world AI applications that serve millions of users.</p>
<p>📚 Fast-learning environment, entrepreneurial and strong team spirit</p>
<p>🌍 Multiple nationalities: cosmopolite & multi-cultural mindset</p>
<p>💆♀️ Our people matter, work-life balance is important at Arena</p>
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