Customer Success Manager [Brazil]

<h2><strong>About Arena:</strong></h2> <p>Arena is a startup created in Silicon Valley with a mission to build communities for creators, publishers and brands with the power of AI. Companies using Arena include Disney, Reuters, Fox, Red Bull and NFL. We have +2,000 customers in 150 countries and with +50M users having conversations on Arena per month and engaging with our AI tools.</p> <p>We are a Series A company backed by top-tier investors such as CRV, Redpoint and Craft Ventures. Arena offers a unique work environment and the chance to collaborate with diverse teammates across multiple countries, with a culture of ownership (autonomy, growth, and specially high performance).</p> <p>Arena is expanding its AI product portfolio with MyAvatar.AI, a new multimodal platform that enables users to create intelligent, personalized AI avatars through voice, video, and conversational interfaces.</p> <p>Sometimes you're stuck in a job that doesn't make sense. Managing tasks and infinite backlogs, not talking to customers and miles away from making product decisions. If you love a good challenge, you're a curious product guy who experiments with AI and AI agents every day, and you want to be a part of one of the fastest-growing AI startups in Silicon Valley — then Arena is the company you're looking for.</p> <p></p> <h2><strong>About the Role:</strong></h2> <p>We’re looking for a Customer Success Manager to help our customers maximize the value they get from Arena.</p> <p></p> <p data-pm-slice="1 1 []">You’ll work across the full customer lifecycle — from onboarding and adoption to retention, renewal, and expansion — while partnering closely with Sales, Product, Engineering, and Support. This is a highly collaborative and hands-on role. As part of a growing Customer Success organization, you’ll also have the opportunity to help build and improve our CS processes, playbooks, rituals, and success metrics.</p> <p></p> <h2><strong>What you will be doing:</strong></h2> <ul> <li>Own a portfolio of customers and build strong, long-term relationships with key stakeholders.</li> <li>Lead onboarding, adoption, and customer success initiatives throughout the customer lifecycle.</li> <li>Understand customer goals and translate them into clear success plans and actionable next steps.</li> <li>Monitor customer health, adoption, and engagement to proactively identify risks and opportunities.</li> <li>Drive retention, renewals, and expansion opportunities in partnership with Sales.</li> <li>Work closely with Product, Engineering, and Support to solve customer problems and communicate product feedback..</li> <li>Conduct regular customer meetings, business reviews, and QBRs with key stakeholders.</li> <li>Help build and improve Customer Success processes, playbooks, and success metrics.</li> </ul> <h2><strong>Must-Have Experience:</strong></h2> <ul> <li>3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS.</li> <li>Experience managing the customer lifecycle, including onboarding, adoption, retention, and renewals.</li> <li>Strong business acumen and ability to understand customer goals and identify opportunities and risks.</li> <li>Excellent communication and stakeholder management skills across both technical and business audiences.</li> <li>Strong organizational skills and ability to manage multiple customers and priorities simultaneously.</li> <li>Experience working cross-functionally with Sales, Product, Engineering, and Support teams.</li> <li>Advanced English, both written and spoken, with confidence communicating with native English speakers on a daily basis.</li> </ul> <h2><strong>Nice-to-Have Experience:</strong></h2> <ul> <li>Experience with enterprise customers, global brands, publishers, media, sports, or creator-focused businesses.</li> <li>Experience with SaaS, Martech, AdTech, Creator Economy, or AI products.</li> <li>Experience with Salesforce or other CRM platforms.</li> <li>Technical curiosity and familiarity with APIs, integrations, and web technologies.</li> <li>Experience building Customer Success processes or playbooks in a startup environment.</li> </ul> <h2><strong>We also have some sweet perks like:</strong></h2> <p>🔥 Be a part of the team in Silicon Valley and join a global team<br>💪 A team of exceptional engineers leading the cutting-edge AI Agents.<br>💶 Competitive salary package &amp; benefits<br>⛱️ 4 weeks of paid time-off<br>📖 Learning and Development budget<br>🚀 Key moment to join Arena in terms of growth and opportunities<br>💻 Ability to put your stamp on real-world AI applications that serve millions of users.<br>📚 Fast-learning environment, entrepreneurial and strong team spirit<br>🌍 Multiple nationalities: cosmopolite &amp; multi-cultural mindset<br>💆‍♀️ Our people matter, work-life balance is important at Arena</p>