Services Sales Director

At Verint, we’re helping shape what is next in customer experience. As a leader in CX automation, we are creating a future where people and AI-powered bots work together to help some of the world’s most iconic brands achieve real business outcomes. Powered by our next-generation Verint Open Platform, we are continuing to grow, innovate, and push the boundaries of what is possible with AI.

We are bringing together passionate people with diverse voices, perspectives, and expertise who want to push what is possible, make an impact, and help shape the future of AI-powered customer experience. If you are excited by who we are, where we are going, and what we are building together, we want to hear from you!

About the Role:

You will drive the growth of services revenue across an assigned territory by advancing services opportunities associated with new product bookings, collaborating with partners on partner-delivered engagements, and identifying new services opportunities within existing accounts. You will be responsible for achieving annual services sales targets, strengthening customer relationships, and increasing services penetration through consultative selling, partner engagement, and strategic account management. Success in this role requires effectively managing a diverse portfolio of opportunities, navigating complex partner-led motions, identifying incremental growth opportunities, and building strong relationships with customers, partners, sales teams, and internal stakeholders to develop and close high-value services engagements that contribute to overall business performance.

As a Services Sales Director, you will:

• Management of an assigned territory/segment, including services sales strategy, partner engagement, and opportunity development across the full territory/segment.

• Identifying whitespace and proactively uncovering new services opportunities to expand the addressable market.

• Collaborating with partners to influence, shape, and progress partner‑delivered services opportunities.

• Analyzing customer business needs and services opportunities, developing recommendations, and presenting findings to customer and internal stakeholders.

• Maintaining expertise across relevant industry segments and leveraging established services methodologies to support customer engagements.

• Responsible for achieving quarterly and annual services revenue targets.

• Producing accurate and timely quarterly revenue forecasts with a variance of <5%.

• Partnering closely with product sales teams to grow the services business through strong customer relationships and references.

• Collaborating with Product Management, Product Engineering, and Cloud teams to provide feedback on customer needs and solution deployment experiences.

• Ensuring adherence to internal processes, methodology, and standards across all services‑related activities.

 Requirements you will need to be successful:

• Bachelors degree in a related field or equivalent experience.

• 12+ years’ experience working in a software/systems integrator/technology-related or Services field.

• Strong customer relationship, presentation, and communication skills with the ability to engage senior business stakeholders.

• A proven track record of attaining and exceeding assigned services revenue quotas.

• Demonstrated experience working within a partner ecosystem, including co‑selling, influencing partner‑led opportunities, and progressing joint deals.

• A proven ability to identify, shape, and close services opportunities, including uncovering whitespace in accounts with no existing services attachment.

• Strong consultative, analytical, and problem‑solving skills, with the ability to understand customer needs and translate them into services value propositions.

• Excellent presentation skills, with the ability to deliver clear, compelling messages to customer stakeholders and internal teams.

• Software systems implementation or equivalent technical solution experience.

• Ability to travel up to 20% of the time.

• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, and credit/drug screening where applicable.

Requirements that will differentiate your candidacy:

• Contact Center knowledge/expertise.

• MBA or equivalent business experience preferred.

• 5 + years working at a top tier consulting firm.

At Verint, our values are more than words. They are how we work together every day. We operate as One Team, embrace Continuous Innovation, communicate openly with Zero Daylight, bring a Bias to Action, and stay Customer Powered in the decisions we make. Together, these values guide how we collaborate, innovate, and deliver meaningful impact.

Our people are at the heart of Verint, and we are committed to supporting their well-being. We offer a variety of benefits that includes paid time off, health and wellness benefits, and retirement benefits, based on eligibility and local requirements.

If you require a reasonable accommodation or adjustment to participate in the interview process, please contact accommodations@verint.com as soon as possible so we can discuss your needs and provide appropriate support.

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