Engineering Manager, Agents

About the Role

Lead an engineering team building and deploying AI agents for customer-facing support experiences. You will combine technical leadership, customer partnership, and hands-on problem solving to deliver reliable systems that can scale to large user bases.

What You'll Do

• Lead, mentor, and grow a team of engineers building AI agents for complex customer interactions.

• Partner with enterprise customers to understand operational challenges and shape scalable agent solutions.

• Drive agent deployments from initial implementation through ongoing iteration and optimization.

• Work with product, design, and research teams to identify shared customer needs and inform platform direction.

• Help define technical strategy and roadmap for AI-powered customer support.

• Maintain a high engineering quality bar while encouraging ownership, speed, and customer focus.

What We're Looking For

• At least 5 years of software engineering experience, including 1 or more years managing or leading engineers.

• Backend or product engineering experience building customer-facing products or complex distributed systems.

• Production proficiency in Python and experience with TypeScript and asynchronous programming.

• Strong technical depth and comfort investigating failures across complex systems.

• Clear communication skills and experience working directly with enterprise customers.

• Experience with LLM applications, agentic workflows, or multimodal models is a plus.

Compensation & Benefits

Base salary: $300,000 to $360,000 annually. Visa sponsorship is available.

Location

On-site in New York, New York.