Delivery Director

Role: Delivery Director

Telus Digital, Salesforce Practice is on the lookout for a Director of Delivery who can help our fast-expanding Delivery team to empower our clients through a digital transformation leveraging Salesforce. As a Delivery Director, you will be responsible for ensuring our delivery teams are executing to the Salesforce methodology set by the COEs, monitor project health and quality, help drive our growth of customer relationships, action client escalations and participate in key accounts. You will report to the Delivery Lead in given Practice, have a team of project managers with a dotted line responsibility to the solution team. In the role, you will also focus on driving the delivery every day; serving as the face of delivery both internally and externally for Salesforce.

*We are looking for Delivery Leaders with various degrees of experience at this time. Actual responsibilities and qualifications may vary slightly based on the level at which a candidate is hired.

What you’ll do:

• Will be assigned a portfolio of projects where the delivery directors will be the accountable and responsible for project management excellence in delivery

• Designated to be the first line of escalation on delivery issues and will be responsible to work with the project managers on issue resolution and risk mitigation

• Provide weekly status updates to the practice leadership team on the portfolio of the projects;

• Exercise solid project leadership skills combined with strong business acumen and in-depth analytic skills.

• Coach and mentor consultants throughout the course of the project and assist with the creation of project deliverables, as needed.

• Define and Manage the stage gate reviews during the projects to meet the compliance standards that are established.

• Adopt and adhere to a standardized development lifecycle methodology for all projects with all COEs

• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.

• Work well with customers, internal technology and product teams to articulate issues and communicate effectively

What we’re looking for:

Experience

• 7+ years of experience leading enterprise-wide transformation programs

• 5 + years consulting experience, preferred

• Experience implementing multiple Small, Medium and Enterprise scale Salesforce solutions

• Multiple Salesforce.com Certifications (Admin, Consultant, Developer, Architect)

• Demonstrated leadership skills, with direct responsibility for managing project managers, technical and non-technical resources, budget and schedule.

• Demonstrated Project/Program management skills with teams of varying size.

• Demonstrated history of delivering high quality results on schedule and within budget.

• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.

• Ability to weigh business and technical requirements to produce project plans and estimates.

• Extensive external consulting experience, including CRM consulting; and hands-on experience with Salesforce.

• Ability to manage and mentor business resources

• Ability to work effectively in a fast paced, high energy, team-oriented environment.

• Ability to multi-task and perform effectively under pressure.

• PMP Certification highly preferred

Education

• University degree or college diploma in Business Administration and/or Project Management (or equivalent experience) preferred.

• Salesforce certifications: Admin,preferred

Technical competencies:

• Practical experience in one or more CRM software products (e.g., Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc.)

• Familiarity with Waterfall and/or Agile methodologies

Soft skills:

• People leadership — Experience managing stakeholder relationships and influence senior executives across an organization.

• Teamwork — Must collaborate effectively with technical and non-technical team members during projects. Ability to problem-solve and manage conflict.

• Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.

• Accountability — Must be willing to take ownership of and responsibility for their customers project success.

• Communication and Organizational skills — Excellent communication, interpersonal and organizational skills

• Innovation, creativity, and problem-solving — Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources.

• Creativity - Must be able to research and/or create methods of engaging people to drive change.

Leadership Qualities:

• Must have a strong commitment to living in service to others

• Be of outstanding character; a leader who influences others to become the best versions of themselves and demonstrates wisdom, integrity and resilience even in tough times

• Be a keenly intelligent builder, dedicated doer, and empathetic leader who enjoys developing teams and creative strategies

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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