Sales Development Representative

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS. We design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Our Sales Development Representative will operate in one of our LATAM’s offices (Sao Paulo, Porto Alegre, Buenos Aires, Guatemala or El Salvador).

We are looking for a driven, curious, and resilient Sales Development Representative to join our fast-growing sales team. You will prospect into target accounts, uncover real business needs, and book qualified meetings for our Account Executives. The ideal candidate is competitive and coachable, thrives on outreach and rejection. You will join a collaborative team that celebrates wins together, supports each other through losses, and invests heavily in your development through mentorship, shadowing, and group training. Our focus spans AI, technology, and consulting services, so you will work with innovative solutions in a fast-moving market.

• Prospect into North American target accounts through cold calls, LinkedIn outreach, and email, with the primary goal of booking meetings for Account Executives.

• Qualify prospects by assessing budget, decision-making authority, business need, timeline, and intent to implement before handing off to the AE.

• Research accounts and contacts to craft personalized, relevant outreach that uncovers gaps and challenges.

• Partner closely with Account Executives to align on target accounts, messaging, and timing, and ensure smooth meeting handoffs.

• Manage your time effectively across prospecting, research, and team collaboration, structuring your day for consistent activity and results.

• Log activity and maintain accurate records in Salesforce, and build sequences and prospect lists using Apollo and LinkedIn Sales Navigator.

• Share what is working (messaging, objection handling, best practices) with the team and contribute to our go-to-market approach.

• Participate in role plays, call reviews, shadowing, and group training, and apply coaching feedback quickly.

• 3+ years of experience in an Sales development, business development or similar outbound sales role

• Experience working with or selling into the North American market

• Excellent written and verbal English communication skills

• Familiarity with AI tools and a demonstrated ability to use them to work more effectively

• Strong listening and conversational skills, with natural curiosity and the ability to uncover customer needs

• Competitive, results-driven mindset

• Strong organization and time management skills, with the ability to work independently

• Familiarity with Salesforce, Apollo, and LinkedIn Sales Navigator, or similar CRM and sales engagement tools

• Experience in a SaaS, technology, or consulting environment

• Working knowledge of B2B technology and AI-powered solutions preferred

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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