Chief of Staff, Credit Card

Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.

Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.

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Chief of Staff, Credit Card

The Chief of Staff to the General Manager of Credit Card is the operational and strategic backbone of the Credit Card Business Unit. This person owns the team's reporting and operating rhythm, drives short-cycle strategic initiatives, and improves how the team works and communicates. They act as a trusted partner to the General Manager and a credible counterpart to senior stakeholders across Nubank.

This is a broad role, It combines governance, strategic planning and business analysis, and it is designed as an entry point to other roles in the organization. Candidates are evaluated both for the Chief of Staff role itself and for their potential to take on broader responsibilities over time.

It is a role built on ownership. We expect someone who anticipates needs, moves work forward without being pushed, operates and influences independently and knows when to ask for help, and brings structure to ambiguity.

• Owning recurring reporting end to end. Run the weekly, monthly and quarterly reports and business reviews for the General Manager and stakeholders. Gather inputs across the Credit Card teams, align early, flag gaps proactively, and leave enough time for review before release;

• Focusing reporting on what matters. Apply business judgment to prioritize the teams and initiatives that drive the results, and flag when inputs are missing;

• Leading short-cycle strategic projects. Pick up topics such as headcount planning, AI initiatives and ad-hoc leadership priorities. Get up to speed quickly, clarify the problem and deliver in weeks, not months;

• Partnering with People & Culture on people topics, to keep the health of the organization;

• Partnering with other Chiefs of Staff and senior leaders, building trust and speaking their language;

• Partnering with Internal Communications to position Credit Card & Debt Resolution inside and outside Nubank. Drive the cadence of the division's internal communication and help build its external presence (e.g. LinkedIn);

• Improving team routines and governance. Evolve forums, rituals and agendas so the team stays focused on what matters;

• Diagnosing performance and opportunities. Track how the business is doing against budget and targets, identify the gaps and the levers available, and challenge targets when they don't look adequate. Be a demanding partner to the areas we depend on, and follow improvements through to the end;

• Prioritizing autonomously across competing demands, escalating trade-offs when needed.

Professional experience & education

• Previous experience in management consulting, strategy, business operations or an executive-adjacent role in a large, complex organization;

• Business analyst capabilities, with strong structured problem-solving and diagnostic skills;

• Experience operating alongside and influencing senior leaders;

• Track record of running reporting, planning or governance cycles independently;

• Product sense is a plus;

• Familiarity with credit card, lending or financial services businesses is an advantage;

• Exceptional written and verbal communication, able to frame complex material for executive decision-making;

• Advanced Excel and PowerPoint (or equivalent);

• Fluent English; Spanish or Portuguese is an advantage.

Competences & attributes

• High proactivity and ownership: able to spot opportunities and drive the work forward;

• Ability to bring structure to ambiguity and learn new topics fast;

• Strong prioritization and autonomous execution across multiple concurrent workstreams;

• Builds trusting relationships quickly with senior leaders and handles demanding stakeholders with maturity;

• High reliability and attention to detail, without losing the strategic frame;

• Discretion with confidential information..

Location for this opportunity

• São Paulo, Brazil

Our Benefits

• Chance of earning equity at Nubank

• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)

• Public Transportation Commuting Benefit (Vale-Transporte)

• NuCare – Psychological, Financial and Legal Assistance Program

• Life Insurance

• Medical Plan

• Dental Plan

• NuLanguage – Language Course Program

• Nucleo - Our learning platform of courses

• Extended Parental Leave

• Daycare Allowance

• Parental Consultancy

• Work-from-home Allowance

• Gym Partnerships

• 30 days of paid vacation

• Relocation Assistance Package, if applicable

Work Model for this Role

• Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/

Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.

To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here