Sales Development Representative (Toronto, Canada)

At Hiya, we’re making business calls more trusted, useful, and effective.

Voice remains one of the most important ways businesses communicate with their customers, but the value of a call depends on trust. When customers do not recognize who is calling or why, important conversations are missed, customer relationships suffer, and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence, and customers can answer with confidence. Our products support branded business calling, trusted caller identity, call performance insights, customer engagement, and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

We are seeking a Sales Development Representative (SDR). In this role, you will be responsible for driving market share and qualifying leads that build a pipeline for the sales organization. The SDR will follow up on web inquiries, pre‐qualify leads, and develop to the point of handoff for Sales.

In addition to inbound inquiries, the SDR will perform prospecting, marketing event outreach and perform general sales development functions to build a pipeline within targeted accounts designated by management.

An implicit responsibility of the SDR is to conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Hiya.

In this role you will:

• Build and manage lead development pipeline

• Deliver outbound calls, emails, LinkedIn messages and other touch points to customers and potential customers

• Achieve or exceed goal for qualified leads to Sales on a monthly basis

• Qualify all sales leads based upon lead qualification criteria definitions

• Provide baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call

• Develop superior customer service relationships with prospects

• Provide weekly activity reports to management

• Proactively learn Hiya product, competitive products, and market knowledge via website, on‐line webinars, and other marketing information

• Update lead status and all prospect interaction in CRM application daily

• Sales and/or lead qualification experience (including outbound prospecting)

• Experience with lead qualification at all levels within organizations – managers, directors, VPs, executives

• You know what to say and more importantly, how to say it

• Ability to work in a high energy, fast‐paced sales environment. You think out-of-the-box and wow people with your interesting angles and quality work

• Proficient with standard corporate productivity tools

• Experience using Hubspot or Marketo, Salesforce, and other 3rd party integration tools

• Energized working at a fast-paced company where the feedback and cycle is measured in hours rather than weeks

• “Get it done” attitude and team spirit while building a career-defining opportunity in a proven, results-oriented team

Hiya is not a passive environment. We expect people to take ownership, form opinions, and engage directly with hard problems.

We work with a high degree of transparency and autonomy. Context is shared openly, and decisions are discussed, challenged, and then made. Once a call is made, we commit and move forward.

You'll be expected to work through ambiguity, weigh tradeoffs, and take responsibility for results, while keeping a high bar for quality and customer trust.

Every team member at Hiya is expected to live our core values:

• Serve, our customers and partners by holding a high bar for trust and quality

• Own, share in success and open up to failures

• Lead, listen, show up with a point of view but commit entirely once a decision has been made

• Improve, even if it means changing course or contradicting ourselves

• Do, rather than observe

Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the company's growth

We offer an L&D budget to support your growth and real internal mobility so career pathing isn't just a talking point — because we're building this with people who own the outcome.

We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career.

We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!

Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.