Director, People Operations

JOB DESCRIPTION

Position: Director, People Operations

Status: Exempt, Full-Time

Supervisor’s Title: Legal Counsel

Primary Goal: The primary function of the Director, People Operations is to design,

implement, and oversee GLOBO’s human resources infrastructure, ensuring scalable

processes that support a high-growth workforce. This leader is accountable for the

operational excellence of the People team, blending strategic talent management with

data-driven execution. This position will have consistent and direct interaction with the

executive leadership at GLOBO, including the CEO

Key Responsibilities

In addition to departmental leadership, key responsibilities include:

• Strategic Infrastructure: Designing and maintaining the entire employee

lifecycle—from sophisticated onboarding programs to offboarding—ensuring

compliance, efficiency, and a world-class employee experience. Meet and satisfy

metircs associated with People Operations including attrition, speed to hire and

employee satisfaction.

• Strategic Talent Acquisition: Leading the full-cycle recruiting strategy to attract top-

tier talent in a competitive market; overseeing the Applicant Tracking System (ATS),

optimizing the candidate experience, and partnering with department heads to

forecast hiring needs and build diverse talent pipelines.

• Performance & Talent Management: Serving as the architect for performance review

cycles, compensation leveling, and promotion frameworks; partnering with

department heads to improve organizational health and execution.

• Data & Analytics: Monitoring activity metrics (turnover, eNPS, time-to-hire) and

maintaining the HRIS (Paylocity) to provide actionable insights to the executive

leadership team.

• Compliance & Risk Management: Guiding the company through complex labor laws

across multiple territories, managing internal audits, and ensuring all People policies

are up-to-date and legally sound.

• Total Rewards Strategy: Managing benefits administration, payroll integration, and

competitive salary benchmarking to ensure GLOBO remains a top-tier employer in

the Healthcare/Tech space.

• Leadership Mentorship: Supporting the development of People Ops team members

and providing "influence without authority" coaching to managers across the

organization to foster a high-performance culture.

Required Minimum Education and Experience:

• 8-10 years of progressive HR/People Operations experience, with at least 3 years in a

leadership role. Experience in Language Services or Healthcare Tech is highly

preferred.

• Proven history of scaling organizations from start-up to mid-stage to enterprise

levels.

• Bachelor’s degree required; Master’s degree in HR, I/O Psychology, or MBA preferred.

SHRM-SCP or SPHR certification is a strong plus.

• Analytical: Ability to turn complex data into a narrative that drives business

decisions.

• High-Stakes Communication: Excellent oral, presentation, and written

communication skills with the ability to navigate sensitive employee relations issues

with empathy and candor.

• Tech Savvy: Hands-on experience with modern HRIS, ATS, and engagement

platforms (e.g., Hubspot for internal tracking,Paylocity, Employee Navigator).

GLOBO Foundations - Core Competencies: GLOBO has created a roadmap to success

outlining the key KSAs and competencies in each job band. We believe that no matter what role you

play in our organization, these competencies are critical to both individual and organizational success.

Below we have included a description of the 5 most important competencies and the associated

expectations for the director level in our organization.

• Drive Results - Evaluate situations and data to understand implications for chosen

business solutions. Thoughtfully delegates work and provides resources to the team to

accomplish work, aligning staff to the Company mission and vision.

• Communicate Effectively - Influence the team through communications—Foster

communications up and down the organization.

• Developing Self and Others - Exhibits functional mastery and curiosity to learn outside

of role, department, and organization. Develop talent for career growth/future

opportunities.

• Growth-Focused - ​​Identify barriers to change/growth. Recognize team

accomplishments to support change and growth initiatives.

• Customer Centricity - Models service delivery and coaches others to deliver excellent

service in various settings. Understand customer needs and uses feedback to develop

and improve processes, procedures, partnerships, performance expectations, and

training so that customer satisfaction improves and service issues are prevented.

Supervisory Responsibilities: This position does have direct supervisory responsibilities.

Work Environment: This position predominantly operates in a hybrid professional and/or

remote office environment. This role routinely uses standard office equipment such as

computers, phones, photocopiers, and filing cabinets. While performing the duties of this

job, the employee may be required to stand up or to sit for up to eight hours or more at a

time. The employee must use his/her hands to handle or feel objects, tools, or controls and

reach with hands and arms. The employee is occasionally required to walk, sit, climb, or

balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift

3 and/or move up to 50 pounds. Specific vision abilities required by this job include close

vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Persons with mental or physical disabilities, as defined by the Americans With Disabilities

Act, are eligible for this position as long as they can perform the essential functions of the

job after reasonable accommodations are made to their known limitations. If the

accommodation cannot be made because it would cause the employer undue hardship,

such persons may not be eligible for this position.

Employee Acknowledgement: I have read the above job description and understand and

accept the responsibilities and requirements for this position. I also understand and agree

that such requirements may be amended and/or adjusted at any time and that the job

description is not designed to cover or contain a comprehensive listing of activities, duties,

or responsibilities required of the employee for this job.

Globo Language Solutions, LLC is an equal opportunity workplace and affirmative action

employer. We do not discriminate based on race, color, ancestry, religion, sex, national

origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran,

or any other characteristic protected by state, federal, or local law.