Scheduling Coordinator (ICC)

Operations

Description

***This is a corporate contract position and must be filled by someone who lives outside of the United States***

JOB DESCRIPTION

Position: Scheduling Coordinator I Status: Contract

Supervisor’s Title: Team Lead, Scheduling Coordinator

Primary Goal: The Scheduling Coordinator I coordinates communication with clients and interpreters with the provision of interpretation services, provides first-level issue resolution and acts as the primary point of contact for clients and vendors under general supervision.

Responsibilities:

• Answers phone calls, and triages needs of caller, handling the scheduling of routine and non-complex interpreting jobs

• Maintains the scheduling email box by reviewing each request and responding timely and appropriately to each request.

• Approaches requests with a can-do attitude and maintains professional relationships with interpreters and clients

• Conducts intake of requests for interpretation services, assessing the request against qualifications of existing interpreter pool

• Works closely within the scheduling system, maintaining business processes, best practices, and performing administrative duties

• Complies with the scheduling process to keep the requests organized and status up to date with appointment

• Escalates issues appropriately while gaining experience in problem resolution

• Covers for lunches/breaks/vacations for other scheduling coordinators

• Attends scheduled training activities and meetings.

• Other duties as assigned

Required Minimum Education and Experience:

• High school diploma or equivalent

• 6+ months of experience in scheduling

• Strong verbal and written communication skills with a ‘service-first’ mindset

• Background in customer-facing roles with a demonstrated ability to maintain a positive and professional attitude

• Experience in the healthcare of language services industry preferred

• Demonstrated proficiency with Microsoft Office Word

• Experience with Google Docs and Apple/Mac Operating System preferred

Additional Preferred Requirements:

• Ability to work independently in a decentralized environment, without the reliance on direct authority

• Highest level of personal and professional integrity and ethics

• Proven ability to interpret strategic and operational business requirements

• Value strong teamwork and collaboration skills

• Demonstrated problem solving and decision-making skills;

• Ability to manage multiple initiatives and projects and prioritize needs

• Strong sense of service and passion for the company and business

• Authorized to legally work for any employer in the United States

• Willingness to submit to any requested background checks

• Fluent in English

Competencies: To perform the essential functions of this position and the job successfully, GLOBO Foundations - Core Competencies: GLOBO has created a roadmap to success outlining the key KSAs and competencies in each job band. As an individual contributor, to perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

Drive Results - Take accountability for individual outcomes - good or bad; Prioritize work to support Company rocks.

Communicate Effectively - Listen with intent to understand; Ask questions to ensure understanding.

Developing Self and Others - expand self-awareness and be open to feedback; take ownership/seek opportunities for learning, career growth, and development.

Growth-Focused - Develop a growth mindset by keeping an open mind during change; Seek opportunities to move out of your comfort zone.

Customer Centricity - Consistently provides excellent customer service; Actively gathers and leverages information to understand current and emerging customer priorities, problems, expectations, and needs - presents proposed solutions within areas of responsibility.

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.