Senior Key Account Manager, National Brands (Individual Contributor)

About Keeta

Keeta is the international food delivery platform of Meituan, the world's largest restaurant delivery company. In Brazil, we launched in Santos and São Vicente in October 2025, entered the São Paulo metropolitan area in December 2025, and are expanding fast as part of a R$ 5.6 billion, five-year commitment to the country. We are building a better delivery ecosystem for consumers, restaurants and riders — and we move quickly.

About the Role

We're looking for a Senior Key Account Manager to own and grow Keeta's relationships with Brazil's leading national restaurant brands — the largest chains and franchise networks operating across the country. You will be the main point of contact for these brands at headquarters level, owning the relationship end to end as Keeta grows from São Paulo to new markets. This is a senior, hands-on individual contributor role: you will not manage a team — you will personally sign, launch, and grow your accounts, and you will be measured by the results you deliver.

We want someone with a strong bias for action who treats their book of business like they own it. You'll be in the market, in restaurants, and in the office with our operations, marketing and product teams every day, turning problems into solutions and plans into launches.

What You'll Do

• Own a portfolio of national brands — Brazil's largest restaurant chains, franchise networks and multi-region food service groups — with full accountability for GMV, order volume, revenue and account health across all their stores on Keeta.
• Win new national partners: build the pipeline, lead negotiations, and close national commercial agreements with HQ decision-makers (owners, C-level, franchise, marketing and delivery/digital leads).
• Drive national rollouts: turn HQ-level agreements into store-level execution, coordinating launches across franchisees and regions as Keeta expands to new cities.
• Launch fast and launch well: personally drive onboarding — menus, pricing, photos, store setup, integrations and go-live — across every store in an account, coordinating internal teams to remove blockers.
• Grow your accounts: build joint business plans, design national promotions and co-marketing campaigns, expand store coverage, and use data to improve conversion, ticket size, ratings and operational performance (prep time, cancellations, availability).
• Be in the field: regularly visit brand headquarters and stores to understand their operations, solve problems on the spot and build trust at every level, from C-level to franchisees.
• Use data to decide: track account performance weekly, spot risks and opportunities early, and act on them — without waiting to be asked.
• Be the voice of the merchant: bring structured feedback from your national brands to product, operations and marketing, and push for improvements that help partners succeed on Keeta.
• Know the market: monitor competitors' commercial terms, exclusivity deals, promotions and moves with national brands, and translate insights into sharper offers and strategy.

What We're Looking For

• Robust experience in key account management, business development or commercial roles, ideally in food delivery, food service, marketplaces, e-commerce, quick commerce, FMCG or other fast-paced tech/consumer businesses.
• Proven track record of owning and growing large, complex accounts and closing high-value deals with senior stakeholders.
• Strong network and/or deep understanding of the restaurant and food service market in São Paulo.
• Hands-on and action-oriented: you prefer doing over delegating, move fast with imperfect information, and get into the details when needed.
• Ownership mindset: you treat results as your own, follow through relentlessly, and don't wait for permission to fix what's broken.
• Excellent negotiation, communication and relationship-building skills.
• Analytical and comfortable with data: you can read performance metrics, build a business case and work confidently in Excel/Google Sheets.
• Resilient and adaptable in a high-growth, ambiguous environment where priorities can change quickly.
• Languages: fluent Portuguese and professional English (Mandarin is a plus).
• Available to work 100% onsite in our São Paulo office, with frequent visits to partners across the metropolitan area.

Nice to Have

• Experience at a delivery platform or marketplace during a launch or rapid expansion phase.
• Relationships with major restaurant chains, franchise networks or food service groups in Brazil.
• Experience working with international or Chinese-headquartered companies.
• Degree in Business, Economics, Engineering or a related field.

Why Keeta

• Join at an early, high-growth stage of one of the most ambitious market entries in Brazilian food delivery.
• Real ownership and visible impact: your accounts and your results will directly shape Keeta's success in São Paulo.
• Work alongside a fast-moving, international team backed by Meituan's technology and experience.

Work Model

This position is 100% onsite at our office in São Paulo, SP, with regular field visits to partner restaurants and headquarters across the São Paulo metropolitan area.

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