Product Owner - CX
GM Financial · São Paulo, SP
PresencialNão informado
Publicada ontem
Sobre a vaga
Job Description
Why GMF?
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
Responsibilities
About the role
Are you interested in creating products that optimize technology and processes to improve our customer and dealer experiences? The Digital Program Management Team within Customer Experience is leading the way to provide remarkable service to our customers, creating seamless experiences across multiple channels and touchpoints.
This role will be part of a strategic, multi-year transformation focused on modernizing GM Financial’s servicing platform and shaping the future of how we serve our customers. The initiative brings together business, technology, data and customer experience teams to deliver simpler, more scalable and innovative capabilities, leveraging product and service design, automation and AI. Team members will have the opportunity to contribute to a high-impact transformation, collaborate across functions and markets, and help build capabilities that create lasting value for our customers and the business.
The Product Owner will be a hands-on product builder, working closely with Product Management, Design and Technology to turn product direction into solutions that deliver meaningful customer and business outcomes. This role will lead execution within an assigned product area, with responsibility for shaping requirements and owning and prioritizing the product backlog based on value, feasibility and strategic importance. The Product Owner will make day-to-day product decisions, resolve trade-offs and drive the product from discovery through delivery and iteration.
In This Role You Will
What makes you an ideal candidate?
Working effectively within an AI enabled environment:
Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
Colombia: Additional benefits include medical assistance, life insurance, employee fund & funeral services and others.
Brazil: Additional benefits include transportation assistance, food assistance, medical assistance, gympass, extralegal support, life insurance and others.
Chile: Additional benefits include Medical Assistance, Food assistance, Life Insurance, Dental Plan & Extra-legal salary and others.
Mexico - GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people’s rights and freedoms.
Colombia - GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.
Brazil - GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability.
Chile - GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms. The application is open to apply for people with disabilities or under the context of law 21.015.If you require any reasonable accommodation to participate in the recruitment process, let us know to facilitate your participation in equal opportunities (Law 20.422).
#GMFJobs
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Why GMF?
GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets. Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
Responsibilities
About the role
Are you interested in creating products that optimize technology and processes to improve our customer and dealer experiences? The Digital Program Management Team within Customer Experience is leading the way to provide remarkable service to our customers, creating seamless experiences across multiple channels and touchpoints.
This role will be part of a strategic, multi-year transformation focused on modernizing GM Financial’s servicing platform and shaping the future of how we serve our customers. The initiative brings together business, technology, data and customer experience teams to deliver simpler, more scalable and innovative capabilities, leveraging product and service design, automation and AI. Team members will have the opportunity to contribute to a high-impact transformation, collaborate across functions and markets, and help build capabilities that create lasting value for our customers and the business.
The Product Owner will be a hands-on product builder, working closely with Product Management, Design and Technology to turn product direction into solutions that deliver meaningful customer and business outcomes. This role will lead execution within an assigned product area, with responsibility for shaping requirements and owning and prioritizing the product backlog based on value, feasibility and strategic importance. The Product Owner will make day-to-day product decisions, resolve trade-offs and drive the product from discovery through delivery and iteration.
In This Role You Will
- Lead product discovery and validation within an assigned product area, using customer, business and operational insights to identify problems worth solving and inform product decisions.
- Own and prioritize the product backlog based on customer and business value, product direction, learning, feasibility and dependencies.
- Develop and execute Product Requirements Documents (PRDs) that translate product direction, customer needs and business requirements into clear product definitions, leveraging AI-native product development practices throughout discovery, definition and validation.
- Translate product requirements into actionable delivery work, creating clear user stories and acceptance criteria, resolving questions and trade-offs, and providing the context teams need to execute effectively.
- Analyze complex business processes, workflows and rules, translating business and user needs into clear product and functional requirements.
- Make day-to-day product decisions within the assigned product area, navigating ambiguity, trade-offs and changing information while escalating decisions with broader strategic implications as appropriate.
- Partner with Product Management and cross-functional stakeholders to translate product strategy into execution, surface dependencies and risks, and ensure work remains aligned with broader transformation objectives.
- Evaluate product and feature performance using customer feedback, product metrics and other available data, translating insights into priorities and continuous improvement opportunities.
What makes you an ideal candidate?
- Demonstrated ability to lead product execution from discovery through delivery and iteration, translating product direction into clear priorities and actionable work.
- Ability to navigate ambiguity, evaluate trade-offs and make sound product decisions based on customer needs, business value, data, feasibility and strategic direction.
- Strong product definition skills, including developing PRDs, user stories, acceptance criteria and requirements that translate complex business and customer needs into executable product work.
- Experience using AI-enabled product development practices to support product discovery, definition, validation and delivery.
- Strong analytical skills, with experience using customer insights, product metrics, OKRs and other data to evaluate performance and inform product decisions.
- Demonstrated ability to influence cross-functional stakeholders, build alignment and communicate product decisions and rationale across business, Product, Design and Technology teams.
- Strong understanding of Agile product development practices, including experience working closely with engineering and design teams throughout discovery and delivery.
- Fluency in English; Spanish and/or Portuguese is a plus.
Working effectively within an AI enabled environment:
- Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
- Skills in evaluating AI outputs for accuracy, compliance, and bias
- Experience integrating AI into workflows to improve efficiency or insights
- Familiarity with AI assisted research, summarization, and content generation
- Understanding of responsible AI use, including ethics and data protection
- 5+ years of experience in Product Ownership, Product Management, Business Analysis, or related digital product roles, with demonstrated experience delivering complex digital products or capabilities.
- Bachelor’s degree or equivalent relevant experience.
Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
Colombia: Additional benefits include medical assistance, life insurance, employee fund & funeral services and others.
Brazil: Additional benefits include transportation assistance, food assistance, medical assistance, gympass, extralegal support, life insurance and others.
Chile: Additional benefits include Medical Assistance, Food assistance, Life Insurance, Dental Plan & Extra-legal salary and others.
Mexico - GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people’s rights and freedoms.
Colombia - GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.
Brazil - GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status or disability.
Chile - GM Financial is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms. The application is open to apply for people with disabilities or under the context of law 21.015.If you require any reasonable accommodation to participate in the recruitment process, let us know to facilitate your participation in equal opportunities (Law 20.422).
#GMFJobs
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