Director of Operations & Services | Brazil

🚀 Join us as our next Director of Operations & Services in Brazil

Are you an experienced operations executive with a track record of leading large-scale service organizations, delivering financial results, and driving operational excellence?

We are seeking a Director of Operations & Services to lead one of the most critical service operations in Brazil. This executive role will have responsibility for operational performance, customer satisfaction, employee engagement, safety, and financial results across a large and complex organization.

What you will do:

✅ Lead a nationwide service operation supporting strategic customers across Brazil

✅ Drive operational performance through KPI management and continuous improvement initiatives

✅ Own and deliver business results, including full P&L accountability

✅ Lead and develop a leadership team of Directors and Managers

✅ Strengthen relationships with key customer stakeholders and executive leaders

✅ Improve employee engagement and contribute to a strong workplace culture

✅ Ensure achievement of financial targets, operational service levels, customer satisfaction and safety goals

What we're looking fo:r

✔ Proven experience as an Operations Director, Service Director, Field Operations Director, Head of Operations, or similar executive leadership role

✔ Strong experience leading large service, maintenance, technical support, field service, or service delivery organizations

✔ Demonstrated success managing multi-layer leadership structures and large employee populations

✔ Full P&L responsibility and experience driving financial performance

✔ Strong customer-facing experience with executive-level stakeholders

✔ Track record of improving operational KPIs, employee engagement, and customer satisfaction

✔ Experience leading transformation, performance improvement, and organizational change initiatives

Preferred industry background

We welcome candidates from industries with significant field operations and service delivery environments, including:

• Banking & ATM Services
• Field Services
• Industrial Services
• Telecommunications
• Engineering Services
• Technical Services
• Equipment Maintenance
• Technology Services
• Infrastructure Services

📍 Location: São Paulo, Brazil

🌎 Executive Leadership Role

💰 Full operational and financial accountability

🏆 Opportunity to lead a large-scale organization and drive meaningful business impact

If you are passionate about operational excellence, customer success, people leadership, and business performance, we'd love to hear from you.

Apply or message me directly for a confidential conversation.

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