Analista de Sistemas (Systems Senior Officer)

Primary Purpose of the Position

Systems Senior Officer is primarily responsible for orchestrating the seamless operation and strategic enhancement of our core systems. This position demands understanding and operational oversight of a diverse array of systems including TOTVS Protheus—an ERP solution encompassing finance, accounting, HR, cafeteria services, procurement, and warehousing; and other systems that are fundamental to the company..

The IT Systems Senior Officer must navigate complex system landscapes, ensuring robust application integration while fostering an environment of continuous improvement and innovation. This role will engage directly with department heads and key stakeholders to translate business needs into technological solutions that enhance operational efficiency and contribute to the strategic goals of the school.

It is expected to uphold high standards of service delivery, maintain the integrity of data across systems, and champion the adoption of new technologies that drive forward the school’s mission. Will be responsible for planning and directing all aspects of the school’s software design, development, and application processes, ensuring that projects are completed on time and within budget, while also achieving the highest levels of user satisfaction and compliance with best practices in IT governance.

This role not only supports the day-to-day operational needs but also anticipates future technological requirements, ensuring that the school remains at the forefront of educational technology advancements. The IT Systems Coordinator is a key in propelling the school towards a future where technology solutions enhance the educational experience and operational excellence

Main Duties and Responsibilities

The duties of the position include but are not limited to:

OPERATIONAL

• Maintain the current Systems and other associated tools, recommend improvements in processes and workflow.
• Maintain a test environment and plan, implement, coach and train for new releases.
• Establish and monitor integrations between systems.
• Lead the research, analysis, requirements, design, testing and implementation of new Back Office, HR, Admissions, Security systems and other associated tools features and modules.
• Monitor ongoing operations and data integrity and assist with systems data audits.
• Work with other district staff to align Back Office, HR, Admissions, Security and other associated tools parameters to academic and other policies.
• Maintain appropriate system documentation on procedures and configurations.
• Serve as second-line support to help desk and school-based specialists on user questions and problems with Back Office, HR, Admissions, Security and other associated tools, with ultimate responsibility for end user support.
• Coordinate and administer Back Office, HR, Admissions, Security and other associated tools training to stakeholders.
• Perform other duties and responsibilities related to those described above which do not alter the basic level of responsibility of the position.
• Establish foundational application lifecycle/development practices and procedures including technical standards, tools, and platforms standards.
• Review and analyze existing applications and programs in development to ensure efficiency and effectiveness of those programs; review requests for program changes required to meet needs of the business owners required by the addition of new programs and changes in legislation.
• Study interaction of several systems in order to eliminate work duplication by Functional resources. Evaluate current tools, as well as processes, in order to constantly improve maintenance and systems availability, and develop required documentation. Utilize in-depth technical knowledge and business requirements to design and implement secure solutions to meet customer / client needs while protecting the corporation's assets.

PROJECT & CHANGE MANAGEMENT

• Maintain an ongoing list of current and upcoming project requests.
• Handle communication with key business stakeholders to develop and prioritize IT project lists. Facilitate ongoing development of tasks and communication within the various technology groups.
• Direct technological research by studying organization goals, strategies, practices, and user projects. Complete projects by coordinating resources and timetables with user departments and division of information technology.

OUTREACH & COMMUNICATIONS

• Provide timely and effective communications to the technical administration staff. Represent the technical groups on advisory, policy, and project committees.
• Foster communication with users of Information Technology.
• Perform other related duties as required

Certifications and Education

• Bachelor's degree in Technology, Computer Science, Engineering, Management Information Systems or related field.
• Advanced knowledge in Enterprise Management Systems (ERP)

Desired / Desejáveis

• ITIL Foundations
• CoBIT Foundations
• Project Management (PMI, SCRUM, KANBAN)

Experience

• Experience as an system administrator.
• Extensive experience in aligning application development with business needs.
• Exceptional analytical and problem-solving skills.
• Superb organizational and time management skills.
• Great collaboration and communication skills.

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