Program Manager l Product Operations

The Role

This role keeps the product organization on a reliable delivery and reporting cadence. You will

run sprint routines, maintain the working record of plans and decisions, coordinate

dependencies, and produce accurate product KPI and status reporting. You will work with

Product, Design, Engineering, AI/ML, Customer Success, and leadership across the US and

Brazil. Product Managers own priorities and product decisions; you make the execution process

clear, current, and accountable.

The Work Moves Through Three Modes, Repeatedly

• Run the delivery cadence. Prepare and facilitate backlog refinement, sprint planning,
  
  

daily coordination, reviews, retrospectives, and release checkpoints. Keep decisions and

follow-ups visible.

• Make performance visible. Maintain agreed KPI definitions and reporting routines, check
  
  

source data, explain movement and caveats, and flag when a metric cannot yet be

trusted.

• Keep stakeholders aligned. Maintain current documentation and produce concise
  
  

internal and external updates that distinguish shipped work, risks, decisions, and next

steps.

What You’ll Do

• Own the product team's sprint calendar and rituals. Set agendas, collect inputs, facilitate
  
  

meetings, record decisions, and follow up on actions.

• Partner with Product Managers and engineering leads to keep work ready for planning,
  
  

expose capacity and dependencies, and track commitments without taking over product

prioritization.

• Maintain a clear view of milestones, releases, blockers, risks, owners, and cross-team
  
  

handoffs. Escalate issues early and close the loop on decisions.

• Produce regular product KPI reports covering agreed measures such as activation,
  
  

adoption, task success, reliability, quality, latency, cost, and customer outcomes.

• Document metric definitions, data sources, calculation changes, and limitations. Check
  
  

reports with data owners before distributing them and correct errors promptly.

• Keep product documentation current, including roadmaps, release plans, decision logs,
  
  

requirements status, operating procedures, and release notes.

• Prepare concise leadership updates and approved customer-facing or partner-facing
  
  

reports. Verify claims, dates, and commitments with their owners and protect confidential

information.

• Improve the delivery process using evidence from missed commitments, cycle time,
  
  

recurring blockers, and team feedback. Reduce meeting and reporting work that does

not help decisions

Requisitos

• A strong program operator. You have run sprint cadences and complex
  
  

cross-functional delivery in a software product organization.

• Metric-literate. You can define a reporting process, check data quality, explain a
  
  

trend without overstating it, and keep a consistent source of truth.

• A precise writer. Your plans, notes, release updates, and executive summaries
  
  

make decisions, ownership, and next steps easy to find.

• Organized under pressure. You can track several teams and deadlines, spot
  
  

dependencies, and follow through without creating unnecessary process.

• Product and technical conversant. You understand enough about software
  
  

delivery, enterprise AI, integrations, and release risk to ask useful questions and

report accurately.

• Bilingual and cross-cultural. Full professional fluency in English and Portuguese
  
  

is required for work with US and Brazilian teams and stakeholders.

Nice to Have

• Experience in product operations, technical program management, or Scrum leadership
  
  

for enterprise SaaS, AI, data, or cloud products.

• Comfort with Jira, Linear, or similar delivery tools and with analytics or BI tools used for
  
  

KPI dashboards and reporting.

• Experience supporting customer-facing release communications, executive business
  
  

reviews, compliance reporting, or audit-ready documentation.

• Experience with distributed teams, multi-team dependency management, and improving
  
  

delivery flow through practical process changes. Show more Show less