Operations Manager | Gerente de Operações

Operations Manager | Gerente de Operações

Company: Fuller Private Capital

Location: Florianópolis, Santa Catarina, Brazil

Work Arrangement: Hybrid (must reside in Greater Florianópolis)

Employment Type: Full-Time

Compensation: Competitive, based on experience

About Fuller Private Capital

Fuller Private Capital is a U.S.-based private real estate lending company providing flexible financing solutions to real estate investors throughout the United States.

We focus on building strong relationships, evaluating opportunities based on the merits of each deal, and providing efficient, personalized lending solutions.

As we continue to grow, we are looking for a highly organized, proactive, and results-driven Operations Manager to work directly with the company's founder and help manage, streamline, and scale our daily operations.

This is an opportunity to play a key role in a growing entrepreneurial business, with significant autonomy, responsibility, and opportunities for professional growth.

Position Overview

We are seeking an experienced Operations Manager who thrives in a fast-paced, entrepreneurial environment.

The ideal candidate is a natural problem-solver who takes ownership, creates structure, manages priorities, and ensures that projects and responsibilities are completed efficiently.

You will work closely with the founder to oversee day-to-day operations, coordinate team members and external partners, improve business processes, and implement systems that support growth.

Key Responsibilities

Operations Management

• Oversee daily business operations and ensure tasks, projects, and deadlines are completed.
• Coordinate communication and follow-ups with borrowers, lenders, attorneys, title companies, and other business partners.
• Monitor loan transactions and assist in moving deals efficiently from initial evaluation through closing and servicing.
• Identify operational bottlenecks and implement effective solutions.
• Maintain organized records, documents, and business systems.

Team and Project Management

• Coordinate team members, contractors, and external service providers.
• Track assignments, deadlines, and deliverables.
• Establish accountability and ensure consistent execution.
• Lead regular operational meetings and provide progress updates.
• Assist with hiring, onboarding, and managing team members as the company grows.

Systems and Process Improvement

• Develop, document, and improve standard operating procedures (SOPs).
• Implement and manage project management tools, CRMs, and workflow systems.
• Identify opportunities to improve efficiency through automation and artificial intelligence.
• Create dashboards and key performance indicators (KPIs) to track operational performance.
• Build scalable systems that reduce administrative workload and improve productivity.

Business and Financial Administration

• Track business expenses, transactions, and operational reports.
• Coordinate with bookkeeping, accounting, and other professional service providers.
• Prepare reports and organize information to support management decisions.
• Assist with operational planning, budgeting, and strategic initiatives.

Required Qualifications

• Fluent English, both written and spoken.
• Strong organizational, analytical, and problem-solving skills.
• Previous experience in operations management, project management, business administration, or a similar role.
• Ability to independently manage multiple projects and priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Proficiency with spreadsheets, cloud-based applications, and business productivity tools.
• Ability to work effectively with U.S.-based businesses and professionals.
• Comfortable working in a small, entrepreneurial company where responsibilities evolve.
• Must reside in Florianópolis or the surrounding metropolitan area.

Preferred Qualifications

• Previous experience working for a U.S.-based company.
• Experience in real estate, finance, lending, or investment operations.
• Familiarity with CRM systems and project management platforms such as ClickUp, Monday.com, Asana, or similar tools.
• Experience developing SOPs, managing KPIs, and improving operational workflows.
• Familiarity with AI tools, automation platforms, and process optimization.
• Experience managing remote teams or international business operations.

Direct experience in private lending is a plus but is not required. We value intelligence, initiative, strong organizational abilities, and a willingness to learn.

What We Offer

• Opportunity to work directly with the founder of a growing U.S. private lending business.
• Meaningful responsibility, autonomy, and influence over business operations.
• Exposure to U.S. real estate investments, financing, and entrepreneurship.
• Flexible, entrepreneurial work environment.
• Opportunities for professional development and advancement.
• Competitive compensation based on experience and qualifications.
• Long-term potential to grow with the company.

How to Apply

Please apply through LinkedIn and include your resume in English.

Candidates selected for the next stage will be invited to participate in an interview conducted in English.

We are looking for someone who wants to do more than manage tasks—we want a trusted professional who can help build an exceptional business.

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