Technical Product Manager

Own your future

Transcenda is a US-headquartered, full-lifecycle product development company with 300+ team members across the US, Europe (Poland, Romania, Ukraine), and LATAM (Colombia, Brazil). We partner with Fortune 500 companies and well-funded startups to deliver world-class software products — from ideation and design through engineering and launch. Our teams are fully remote, embedded long-term with clients, and trusted as strategic thought partners on product, architecture, and engineering decisions.

Our client builds software that schools and districts use to run their websites and communicate with families. You'll own two connected products:

• The core web platform. A mature, multi-tenant system that thousands of schools rely on every day. It also feeds our mobile apps, our communications tools, calendars and more.
• Our site launch and migration tooling. It uses AI to turn a customer's existing website into a new site on our platform, so onboarding takes days instead of months. It is earlier in its life and moving fast.

The two need different instincts. On the platform you protect thousands of customers from risk and make sure what ships is safe. On launch tooling you run experiments, learn from imperfect output, and decide where automation is good enough to put in front of a customer. The work connects, because the quality of an AI-built site depends on how well the platform's building blocks are designed. You'll decide what each product should and shouldn't do, and find where AI can remove work for school staff and our own delivery teams.

Must haves

• Product management experience owning a multi-tenant SaaS platform or content management system, where one change affects many customers with different configurations.
• Experience taking products from prototype to production, including deciding how to evaluate output that is probabilistic and imperfect.
• Experience in a mature or legacy system: migrations, deprecations, and shipping safely around existing behavior.
• Hands-on use of AI tools (e.g. Claude Code, Cursor, Figma Make, v0, Lovable, Replit) for prototyping, discovery, and understanding unfamiliar code. Show us something you built.
• Comfort with feature flags, staged rollouts, and release risk, including saying "not yet."
• Ability to turn customer and stakeholder feedback, often relayed through internal teams, into clear priorities.
• Working knowledge of privacy and accessibility obligations for software that handles minors' data (FERPA, COPPA, ADA/WCAG), or a demonstrated ability to get up to speed fast.

As a plus

• Experience with content migration, site builders or content management system products.
• K-12 or education software experience, including student information system integrations.
• Shipped LLM-powered features inside an existing product, especially where PII, moderation, or output quality was a risk.
• Ran alpha, beta, or early-access programs with contracted customers rather than self-selected enthusiasts.
• Experience with product analytics and data tooling.
• Experience working across teams that share a data model or API (web, mobile, communications).
• Experience with an AI-assisted software development lifecycle, such as writing tickets for coding agents.

Key responsibilities

• Own the roadmap for both products. Balance new capability, reliability, tech debt, and AI experimentation, and defend the mix to leadership.
• Define what "good enough" means for AI-generated output. Set quality bars for generated sites (fidelity to the source site, accessibility, acceptable manual cleanup). Decide when a human reviews and when automation ships directly.
• Prototype to learn, then write down what matters. Use AI tools to build working concepts quickly. Before engineering builds, convert them into constraints: customer-level scoping, permissions, feature flags, data contracts. Keep written decision records wherever your area meets another system, including the line between the platform and the launch tooling.
• Run staged rollouts and early-access programs. Plan customer cohorts, flags, and rollback paths. Pick launch customers and set expectations with them through our Support and Services teams.
• Work with delivery teams as internal customers. The people who launch sites are your first users. Learn how they work today, where automation helps, and where it creates rework.
• Turn feedback into direction. Synthesize input from Support, Services, and customers into priorities, and tell a loud customer from a systemic gap.
• Define and measure success. Instrument what you ship and pull your own numbers from product analytics and our data warehouse.

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