Merchant Onboarding Manager

About Us

Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage!

Within just one year, Keeta has become an industry leader in Hong Kong and Saudi Arabia.

Keeta offers exciting opportunities to join a transformative journey that is shaping the future of delivery and retail. Join Keeta, explore the world.

About the job

We are looking for a delivery-focused, analytical, and execution-driven Merchant Onboarding & Delivery Operations Expert to own the end-to-end delivery chain for our key large clients — from contract signing to high-quality launch.

Key Responsibilities

• Full Lifecycle Delivery and Goal Alignment: Establish a dynamic priority management mechanism to address the frequent changes in new contract signing targets. Responsible for the entire SKA delivery chain from signing to launch, ensuring high-quality and timely launches for key clients even with limited resources.

• Cross-Departmental Collaboration and Infrastructure Development: Proactively connect with product, payment, and compliance teams to **push** the development and iteration of online tools. Transform manual, ad-hoc solutions into systematic product capabilities, addressing the pain point of insufficient automation in the current product.

• Upstream Management and Standards Development: Establish Standards of Approval (SLAs) to address the uncertainty of new contract signing pace on the sales, business development (BD) side. Require upstream suppliers to provide complete merchant information and clear delivery expectations, reducing ineffective rework downstream through mechanism building.

• Complex Problem Solving: Personally handle merchant cases involving multiple stores, complex payment clearing logic, or system integration, and develop SKA-specific SOPs.

• Core Metric Governance: Monitor launch conversion rates, delivery timeliness (TAT), and data accuracy; proactively identify process bottlenecks through data dashboards and output improvement solutions.

• Full Lifecycle Delivery and Target Alignment: Addressing the frequent changes in new customer acquisition targets, establish a dynamic priority management mechanism. Responsible for the entire SKA (Small Key Account) delivery chain, from signing to launch, ensuring high-quality and timely launches for key large clients even with limited resources.

• Cross-Departmental Collaboration and Infrastructure Development: Proactively liaise with product, payment, and compliance teams to push the development and iteration of online tools. Transform manual, ad-hoc solutions into systematic product capabilities, addressing the current pain point of insufficient product automation.

• Upstream Management and Standards Development: Establish Standards of Approval (SLAs) to address the uncertainty of new customer acquisition (BD) signing schedules. Require upstream suppliers to provide complete merchant information and clear delivery expectations, reducing downstream rework through mechanism development.

• Complex Problem Solving: Personally handle top-tier merchant cases involving multiple stores, complex payment clearing logic, or system integration, and develop specific SKA SOPs.

• Key performance indicator (KPI) management: Monitor online conversion rate, delivery time (TAT), and data accuracy; proactively identify process bottlenecks through data dashboards and output improvement solutions.

Why Join Keeta

Keeta is redefining the future of food delivery with a bold vision and innovative spirit. As a fast-scaling brand under Meituan's global ambition, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. Whether you want to specialize in your field or gain cross-functional experience, Keeta empowers you to take charge of your career.

As we expand globally, we are committed to building a workplace that reflects our unique culture while incorporating global best practices. You'll be part of a company that's transforming the delivery industry while supporting local communities, empowering merchants, and delivering outstanding customer experiences.

At Keeta, you'll collaborate with a passionate and pragmatic global team across over 30 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and it pushes us to deliver better solutions for our customers and partners in Hong Kong, Saudi Arabia, and beyond.

Keeta offers limitless career growth and equal development opportunities, empowering you to grow as the company grows. Every day presents an opportunity for you to make a meaningful impact, grow professionally, and be part of something extraordinary. You'll thrive in a dynamic environment where every contribution is valued. Together, let's build the future of food delivery.

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