Key Account Manager - Farmer

Role Overview

We are looking for a Key Account Manager – Farmer to manage and grow strategic restaurant brands and brand groups within our Strategic Accounts team. While our acquisition teams bring new brands onto the platform, this role owns what happens next: launching newly signed brand groups and turning each partnership into sustained business growth. This role is focused on account development, launch excellence, order and GMV growth, and building long-term partnerships that make Keeta the central platform for each partner's business.

Key Responsibilities

• Manage and grow a portfolio of strategic restaurant brands and brand groups, driving order growth, GMV, and scale for assigned accounts across São Paulo.
• Own the end-to-end launch of newly acquired brands — from menu build and pricing to go-live and stabilization — following the team's launch playbook and ensuring a strong start on the platform.
• Develop and execute account growth strategies covering menu, pricing, campaigns, assortment, and store structure, tailored to each brand group's model.
• Build strong, long-term partnerships with Key Partners — from single restaurant owners to central franchisors — through regular, structured field presence. Negotiations that matter happen at the table.
• Develop a deep understanding of the food and beverage industry, category dynamics, and brand operating models to identify business development opportunities.
• Prioritize by impact: concentrate effort on the partners and levers that drive most of the value, while keeping a structured rotation that ensures no partner goes dark.
• Monitor account performance — orders, GMV, conversion, cancellations — and build and execute data-driven action plans whenever a brand deviates from its growth curve.
• Reactivate temporarily closed stores and support brand groups as they open new units within the portfolio.
• Establish strong communication with internal teams, including Operations, Marketing, and Delivery, acting as a bridge between restaurant brands and platform operations.
• Gather frontline market intelligence, competitor information, customer feedback, and local market dynamics to support commercial strategy and decision-making.
• Maintain CRM hygiene and document learnings so knowledge circulates and the team grows together.

Requirements

• Excellent business negotiation and account development capabilities, with a track record of growing accounts.
• Strong growth mindset: sees a portfolio as a P&L to be expanded, not a base to be maintained — and actively hunts for the next growth lever of each partner.

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