Digital Customer Engagement Manager (DCEM) | SAP Cloud Transformation & Migration

Digital Customer Engagement Manager (DCEM) | SAP Cloud Transformation & Migration

Location: 100% Remote (Brazil)

Employment Type: CLT

Start Date: Immediate

Working Hours: Brazil Time Zone

Languages: Advanced/Fluent English and Spanish (Mandatory)

Tech Mahindra is seeking an experienced Digital Customer Engagement Manager (DCEM) to lead customer engagement across SAP Cloud Transformation and Migration programs. This opportunity is ideal for professionals with a strong SAP Basis and Migration background who have progressed into customer-facing leadership roles, serving as a strategic bridge between customers, SAP, hyperscalers, partners, and technical delivery teams.

Key Responsibilities

• Lead customer engagement throughout SAP Cloud Transformation programs.
• Act as the primary liaison between customers, SAP, partners, and technical teams.
• Facilitate executive meetings, governance forums, workshops, and steering committees.
• Coordinate infrastructure, cloud, SAP Basis, and operations teams.
• Manage risks, dependencies, escalations, and mitigation plans.
• Support migration planning, cutover readiness, and hypercare activities.
• Ensure alignment between business objectives and technical execution.
• Drive SAP Cloud adoption and digital transformation best practices.

Required Qualifications

• Strong hands-on experience with SAP Basis.
• Proven experience in:
• SAP Landscape Migrations
• SAP S/4HANA Transformations
• SAP Operations and/or SAP Managed Services
• Medium and large-scale enterprise SAP environments.

Technical Knowledge

• SUM / DMO
• SAP Readiness Check
• SAP Migration Cockpit
• SAP Cloud ALM
• SAP Activate
• STMS (Transport Management System)

Migration Methodologies

• Greenfield
• Brownfield
• Bluefield

Additional Requirements

• Knowledge of RISE with SAP.
• Experience with at least one cloud platform:
• AWS
• Microsoft Azure
• Google Cloud Platform (GCP)
• Alibaba Cloud

Leadership & Customer Management Skills

• Customer Engagement
• Executive Stakeholder Management
• Governance & Escalation Management
• Risk Management
• Customer-Facing Leadership Roles

Preferred Qualifications

• SAP Certifications
• Cloud Certifications (AWS, Azure, GCP)
• Experience in global transformation programs
• Experience supporting multinational enterprise clients
• ITIL Foundation (or higher)

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