TikTok Shop - Seller Governance Program Manager

Responsibilities
Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build an e-Commerce ecosystem that is innovative, secure, and intuitive for our users.

Responsibilities:
- Collaborate with governance and experience teams to assist in designing e-Commerce platform policies across various domains, including seller, listings, intellectual property rights, content & creator, and customer experience policies.
- Support the creation of clear, user-friendly policy articles for external audiences.
- Develop detailed execution playbooks based on specific policy, and help track implementation progress.
- Contribute to ongoing improvements of seller-facing policies to enhance clarity, accessibility, and alignment with business goals.
- Assist in creating proactive monitoring and detection initiatives for policy violations, and support their ongoing optimization through data analysis.
- Support investigations and resolution of platform policy violations or process-related incidents.
- Build and maintain standard operating procedures (SOPs) to streamline issue handling.
- Coordinate cross-functional communications, and prepare basic case and data summaries related to policy and experience issues.

Qualifications
Minimum Qualifications:
- Bachelor's degree or equivalent.
- 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs
- High Oral/Written proficiency in English and Portuguese is required for this role due to cross-functional collaboration with global teams.
- Strong interest in program coordination, stakeholder communication, and process improvement.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and leaders to achieve results.
- Demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.

About ByteDance Brazil
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.​


Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.​
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.​
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Diversity & Inclusion​
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.​


TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request​ Show more Show less