Market Manager

Job Summary

We are seeking a dynamic, tech-savvy Market Manager to join us. In this role, you will be responsible for managing and optimizing a portfolio of hotels, as well as newly acquired hotels transitioning into the HBX ecosystem. Your mission is to drive volume, increase automation, and elevate hotel self-service through a digital-first approach.

You will work with a large portfolio of hotels, leveraging tools like Salesforce, and the weekly Activity Planner to execute centrally prioritized opportunities. This is a high-impact role for someone who thrives in a fast-paced, data-driven environment and is passionate about using technology to scale performance.

Job Responsibilities

• Portfolio Optimization: Manage and grow a portfolio of hotels, focusing on automation, self-service, and digital engagement.
• Digital First Execution: Leverage tools such, and the Digital Agenda to streamline hotel interactions and maximize efficiency.
• Opportunity Management: Execute weekly opportunities using the weekly Activity Planner and monthly financial tracker to improve contracting conditions and revenue.
• Tool Proficiency: Utilize platforms such as Salesforce, Tableau, Workday, Vonage, JIRA, and TeamViewer to manage tasks and track performance.
• Hotel Consultative Selling: Apply consultative selling techniques to identify growth opportunities and enhance partner engagement.
• Cross-Functional Collaboration: Work closely with the Acquisition and Onboarding teams to support the growth of new hotels.
• Knowledge Sharing: Act as a subject matter expert (SME) and trainer for specific tools or initiatives, supporting team development and troubleshooting.

Required Skills

Communication & Negotiation

• Strong interpersonal and communication skills with the ability to influence and negotiate effectively.
• Comfortable engaging with hotel partners across different diverse regions.

Analytical & Strategic Thinking

• Ability to interpret data and performance metrics to identify trends, opportunities, and areas for improvement.
• Strategic mindset with strong time management and multitasking capabilities.

Tech Fluency & Tool Mastery

• Comfortable navigating and adopting new digital tools and platforms.

Innovation & Adaptability

• Creative problem-solving, embracing change, and seeking out new ways to improve processes.
• Agile and adaptable in a fast-paced, remote-first environment.

Results Orientation

• Highly motivated by performance metrics and revenue growth.
• Proven ability to deliver results through structured planning and execution.

Required Tech Skills

• Proficient in MS Office (especially Outlook and Teams); familiarity with Salesforce, Tableau, Workday, is highly desirable.
• Experience with Salesforce, and MaxiRoom is highly valuable

Required Qualifications and Experience

• 3+ years’ experience in managing commercial accounts in the travel or hospitality industry.
• At least 1 year of previous experience in Operations, Sourcing, Sales, Marketing, or a related area.
• Experience building and maintaining strong relationships with key stakeholders, including internal teams and external partners.
• Adept at managing multiple business priorities and complex situations with strategic thinking and composure.
• Experience in a fast-paced, dynamic environment is essential.
• Fluent in English and Portuguese; additional languages are a plus.
• Medium-level proficiency in MS Office.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

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