Sales Operations Manager

About The Company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

About The Team/role

As a Sales Ops Manager, you will play a pivotal role in driving the strategic direction and operational efficiency of our commercial teams. You will collaborate closely with senior leaders, cross-functional teams, and the global strategy department to define and execute key business objectives. Your focus will be on analyzing market trends, setting ambitious yet achievable targets, and building strong relationships with the sales team to ensure continuous growth. This is a hands-on, high-impact role that demands a combination of data-driven decision-making, innovative thinking, and leadership skills to foster a culture of performance excellence.

In this role, you'll be...

• Analytics: Leverage internal and external data to support smarter operational and commercial decisions.
• Innovation: Actively seek, identify, and develop innovative opportunities to drive growth and improve operational efficiency across our business.
• Target Setting: Understand business priorities and translate them into clear, measurable sales targets aligned with overall strategic goals.
• Interpersonal Relationships: Work closely with the sales team, fostering strong relationships, supporting daily operations, and promoting a continuous improvement mindset.
• Results Monitoring and Reporting: Design, track, and communicate performance indicators to ensure transparency, identify gaps, and guide decision-making.
  
  
  

We're eager to be in touch because you have...

• Bachelor's degree in Engineering, Statistics, Business Administration or similar field.
• 5+ years of experience doing business analysis and managing projects across business;
• Ability to create measurable goals, break down into actions with proper accountable;
• Demonstrated ability to earn trust, effectively communicate, and build strong relationships with internal stakeholders and senior leadership;
• Exceptional verbal and written communication skills. Strong attention to detail, and a data-driven analytical approach;
• Exceptional skills in problem solving, analytical thinking and communication;
• Demonstrated record of positively owning and leading initiatives and projects at your organization;
• Advanced level of English;
• Advanced knowledge in MS Excel and intermediate of SQL;
• Previous experience in commercial planning will be a plus.
  
  
  

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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