Process & Data Services Coordinator

Job Description

KEY RESPONSIBILITIES

Performance Management & Data Analytics

Govern KPI definitions, data sources, calculation logic, ownership, and reporting cadence.

Develop dashboards and executive reports and analyze trends, risks, and data-quality issues.

Provide reliable insights to support operational decisions and improvement priorities.

IT Interface & Systems Development

Translate business needs and process rules into clear system and reporting requirements.

Coordinate testing, validation, deployment, and enhancement of business tools with IT and users.

Advanced Reporting & Business Insights

Compliance & Audit Management

Maintain governance documentation and controls and support internal and external audits.

Coordinate evidence, gap tracking, and reporting for compliance and ISO 55001 readiness.

Qualifications

Minimum Qualifications

At least 3 years of experience in process governance, data analytics, reporting, or business systems coordination.

Experience leading teams and working across functions in a regional environment.

Strong analytical, communication, organization, and stakeholder-management skills.

Experience with KPIs, dashboards, data quality, process documentation, and controls.

Preferred Qualifications

Experience in Service Operations or technical service environments.

Familiarity with workflow automation, asset management, and continuous improvement concepts.

Spanish proficiency for LATAM collaboration are desirable.

EDUCATION & CERTIFICATIONS

Bachelor's degree in Engineering, Business Administration, Data, Process Management, or a related field. Show more Show less