Infrastructure and Platform Operations Manager

Role Details

Location: Remote, open to candidates in Canada and LATAM (Central and South America)

About the Role

This role owns the servers, virtualization, network, and data center coordination that keep Unbounce and Insightly's infrastructure running day to day. Physical hardware swap outs at the Sacramento colocation facility are now handled directly by the facility operator (NTT), so this role is about architecture, coordination, and keeping everything that isn't physical hands running cleanly, not about being on site.

Ideally this is scoped as a managed service package along with the Infrastructure and Platform Operations Lead and Senior Database Engineer/DBA

What this role will do:

Administer Windows Server and Active Directory, including Entra ID sync, GPOs, LAPS, and domain security groups

Operate and maintain the VMware vSphere and vCenter environment across roughly 20 ESXi hosts, including storage, firmware, and vSAN

Plan and execute hardware refresh cycles and capacity upgrades within budget, including host and storage lifecycle decisions

Coordinate with the colocation facility on rack and power management, maintenance notices, invoice checks, contract and SLA renewals, and certified destruction of retired hardware under SOC 2 control requirements

Administer firewalls, VPN, and load balancing, including an in-progress migration to F5 BIG-IP, and maintain WAN routing to AWS and carrier circuits

Manage public DNS, domain renewals, and the recurring cycle of TLS and wildcard certificate renewals

Own backup and disaster recovery for infrastructure and virtual machines, including running at least one DR restore test a year to satisfy SOC 2 requirements

Carry 24x7 on-call rotation for infrastructure alerts and lead incident response for issues in this domain

Manage vendor and license renewals and cost modeling for infrastructure spend, working with Finance

Have to have:

5 years of Windows Server administration and Active Directory or Entra ID management, including GPOs and LAPS

4 years of VMware vSphere and vCenter administration at multi host scale

3 years coordinating with a colocation or data center facility provider, contract and SLA management, not hands on physical work

2 years of enterprise network and firewall administration, including VPN and load balancer platforms

Direct ownership of a backup and disaster recovery program, including running restore or DR tests in a SOC 2 or similarly regulated environment

Experience with 24x7 on-call rotation for production infrastructure incidents

Nice to have:

AWS experience, VPC, ALB, Lambda, DynamoDB, S3, CloudFront, and cost rightsizing, for hybrid on-prem and cloud environments

Experience with Cisco or FortiGate enterprise network hardware

DNS and TLS certificate management experience, including public zone records (SPF, DKIM, DMARC, CAA)

Scripting or automation experience for OS and patch management at scale

Experience with a prior data center or infrastructure migration (moving a workload from one facility or provider to another)

Culture Fit

• Comfortable owning a system end to end, calm under a 2am page, and honest when something is going to take longer than hoped rather than quietly hoping it resolves itself.

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