Case Intake Coordinator

JOB DUCK IS HIRING A CASE INTAKE COORDINATOR

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Case Intake Coordinator and play a key role in creating a positive and professional first impression for prospective clients. In this position, you will manage communications, support the intake process, and help ensure new cases are handled efficiently from the start. Your work will contribute directly to a seamless client experience by coordinating information, supporting onboarding activities, and maintaining accurate documentation. The ideal candidate is organized, detail-oriented, and comfortable managing multiple priorities while delivering exceptional customer service. If you enjoy helping people, thrive in a fast-paced environment, and take pride in keeping processes running smoothly, this opportunity is for you.

Schedule:

Monday to Friday, 8:00 AM - 5:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Supporting early onboarding activities for new cases
• Coordinating with internal teams to support case progression and client service needs
• Ensuring all records and information are complete and accurately entered into company systems
• Reviewing, organizing, and maintaining client documentation
• Assisting with case manager intake processes
• Managing intake overflow and ensuring all inquiries are addressed promptly
• Answering inbound phone calls and responding to emails in a professional and timely manner

What We’re Looking For:

• Reliable and dependable with a strong work ethic
• Excellent customer service and client relationship skills
• Professional and courteous phone etiquette
• Previous sales experience preferred
• Quality assurance and accuracy-focused mindset
• English proficiency, both written and verbal
• Strong written and verbal communication skills
• Highly organized with effective time management abilities
• Exceptional attention to detail and accuracy
• Ability to multitask and prioritize in a fast-paced environment
• Proactive problem-solving and critical-thinking skills
• Strong interpersonal skills with a collaborative approach to teamwork
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1142 USD to 1220 USD
• Paid time off.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

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