IT Services Analyst

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
  
  

Your Impact

You will interact with different IT groups, including coordination, office IT, the product team, vendors, and others, to ensure the appropriate supply chain of assets for this location.

Moreover, you will interact with colleagues to coordinate equipment delivery or support their needs/questions. You’ll work in our Sao Paulo office as part of our Global Provisioning Capabilities in the Global TechHubs function.

You will be part of the Tech Hub that provides IT equipment support, logistics, and hardware life-cycle management across multiple service lines (new hire, migration, loaner, break-fix, quick ship) for McKinsey colleagues in the specified location or region. You will be responsible for the setup, configuration, restoration, and shipment of IT equipment. In addition, you are responsible for all processes related to warehousing and materials management, including monitoring and optimizing inventory levels and refilling inventories. Your responsibilities include purchasing activities such as obtaining offers and submitting orders, reviewing order confirmations, and tracking adherence to delivery deadlines.

Furthermore, you will maintain inventory management systems and optimize existing sourcing and service processes. Updating asset warehouse and ticket management systems is as much your responsibility as packaging, labeling, and shipping IT equipment.

Your Qualifications and Skills

• Bachelor’s in Computer Science or equivalent.
• 1+ years of experience in configuring IT equipment incl. Laptops, Desktops, Tablets, Mobile devices, etc.
• Strong understanding of the Technical accepts
• Solid, practical experience in purchasing and logistics
• Strong technical IT skills (in particular PC configuration)
• A clear service orientation and a careful approach to work
• Sound judgment that enables you to assess situations correctly and prioritize tasks appropriately so that you can keep sight of details even under pressure
• The ability to work well in a team while being independent and self-motivated, and to adjust quickly and flexibly to new situations
• Process orientation
• Customer service focus
• Self-motivated with the ability to work independently as well as work collaboratively and proactively
• Excellent communication skills

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