Senior Network Support Engineer

What´s the role?

 

As a Senior Network Support Engineer you will be esponsible for the service delivery of the network, including developing network designs and integrations for wireless, wireline, and broadband infrastructure.  You'll provide solutions and guidance in initiatives and troubleshooting and lead internal and external resources to achieve desired results and frequently provide direction to senior technical and management leadership. You will also apply the necessary tools and engineering principles to create and design the network infrastructure in accordance with approved guidelines.

 

How can you add value?

 

• Coordinate and interface with internal and external customers to ensure service commitments are met.
• Lead initial implementation support of networks to assure proper execution and provides resolution for system failures or degradations.
• Lead troubleshoot, design, implement, administer, integrate and monitor different data networks services.
• Lead engineering support for all data transport - Network design, Network integrations and Service Migrations, cutovers and MOPs development.
• Provide engineering support for pre-sales, provisioning, and post-sales support for all IP Network Services.
• Interface with internal areas like Data Operations, Circuit Design, NOC, Order Entry, Data Provisioning and FOM for implementation, integration, testing, problem resolution.
• Plan and schedule to ensure the timely completion of several independent tasks and projects, with limited direction. 
• Support internal cross-functional teams and external technology partners to prioritize, estimate and complete projects in support of business.
• Act as Engineering Lead of Core Data Network integration projects
• Provide the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time to restore service
• As subject matter expert, work closely with business partners to identify and quantify business issues associated with specific projects, develop and implement business strategy, and assist in setting strategic technical direction in support of customer facing organizations.
• Review and approve proposed technical systems design to ensure business requirements are met.
• May assist in providing leadership for projects, including such activities as collaborating with the client to develop business cases, defining business and/or technical requirements and preparing detailed plans and schedules.
• May lead cross-functional teams on specific issues &/or projects.
• Demonstrates and ensures compliance with the Customer First Philosophy, all Liberty’s policies and procedures including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

 

 

What do you need? Education and/or Experience

Bachelor of Science degree in Computer Engineering degree or related field.

10+ plus years of technical experience.

Other qualifications:

• Subject matter expert within own discipline/specialty area and basic knowledge of other disciplines / specialty areas.  Deep technical knowledge.  Applies in-depth knowledge of discipline/specialty area standards and processes to work.  Integrates industry experience and deep professional/ technical knowledge. 
• Solves unique problems through evaluative judgment and precedent.  Independently applies sophisticated analysis in evaluating issues and develops new concepts, methods and techniques for cross-functional initiatives.  Recognizes and pursues alternative methods.
• Provides technical guidance and explains advanced concepts to others in work area.  Mentor others in the department.  Coordinates across multiple departments.  Promotes active listening and open communication. 
• Guided by department goals and objectives. Exercises latitude in determining objectives and approaches to projects. Leads multiple projects of small to mediu, size and technical breadth.
• Key contributor on complex projects and initiatives.  Impacts current and future business opportunities through application of specialized technical and industry knowledge.  Develops methods and techniques based on strategic project objectives. Has significant impact on department or function.

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

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