Ops and Infrastructure Specialist

Hybrid in Sao Paulo, SP, Brazil

About Us:

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting.

We provide business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

We are looking for an experienced Infrastructure Lead with 6+ years of experience in IT

Infrastructure and End User Computing (EUC) operations. The candidate will be

responsible for managing enterprise infrastructure services, leading technical teams,

ensuring service availability, and delivering secure, reliable, and efficient IT solutions for

end users.

Key Responsibilities

• Lead and manage enterprise infrastructure and EUC operations.

• Manage Windows/Linux server environments, virtualization, cloud infrastructure,

and end-user platforms.

• Oversee desktop support, laptop/desktop management, software distribution,

patching, and endpoint security.

• Manage Microsoft technologies including Active Directory, Group Policy,

Microsoft 365, and Intune/SCCM.

• Ensure smooth operation of EUC services including device lifecycle

management, user provisioning, and application deployment.

• Drive infrastructure projects, upgrades, migrations, and technology

improvements.

• Monitor system performance, availability, and capacity.

• Manage incident, problem, and change management processes following ITIL

practices.

• Implement security controls, backup strategies, and disaster recovery

procedures.

• Collaborate with security, application, network, and business teams.

• Lead, mentor, and provide technical guidance to infrastructure and EUC

engineers.

• Maintain technical documentation, operational procedures, and compliance

standards.

Required Technical Skills

• Advanced / Fluent English

• Strong experience in IT Infrastructure and EUC service management.

• Hands-on experience with Windows Server, Linux, Active Directory, DNS, DHCP,

and Group Policy.

• Experience with Microsoft 365 administration and endpoint management.

• Knowledge of Microsoft Intune, SCCM/MECM, Autopilot, and modern workplace

solutions.

• Experience managing VMware/Hyper-V virtualization platforms.

• Exposure to AWS, Azure, or Google Cloud environments.

• Strong understanding of networking concepts (LAN/WAN, VPN, firewalls,

TCP/IP).

• Experience with endpoint security, patch management, and vulnerability

remediation.

• Knowledge of PowerShell, Bash, or automation scripting.

• Experience with ITSM tools such as ServiceNow or similar platforms.

Leadership & Soft Skills

• Strong team leadership and stakeholder management skills.

• Ability to manage vendors and third-party service providers.

• Excellent troubleshooting and analytical skills.

• Strong communication skills in English; Portuguese is an advantage.

• Ability to work in a global enterprise environment.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Certifications such as Microsoft Azure, Microsoft 365, Intune, VMware, AWS,

ITIL, or equivalent are preferred.

ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.

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