Global Services Platforms Lead

The Company:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Position Summary

The Global Services Platform Owner is responsible for the administration, governance, support, enhancement, and continuous improvement of Hexagon's Discovery App and Accelerated Knowledge Management System (AKMS). These platforms support hardware configuration, project delivery, operational procedures, and service execution across APAC and EMEA. The next phase is to expand their deployment to USCA and LATAM.

This role serves as the single point of ownership for both platforms, ensuring technical stability, data integrity, governance, and controlled enhancement delivery while enabling global adoption and continuous improvement.

The ideal candidate combines strong Microsoft Power Platform expertise with business analysis, data governance, and stakeholder management skills to bridge technical solutions with operational business needs.

Key Responsibilities

Platform Ownership & Governance:

• Serve as the primary owner of the Discovery App and AKMS platforms.
• Manage platform configuration, administration, and overall health.
• Maintain Dev, Test, and Production environments.
• Administer user access, security roles, and permissions.
• Develop and enforce platform governance standards and best practices.
• Coordinate platform roadmaps and release schedules.
• Ensure platform scalability, stability, and performance.

Application Development & Support:

• Design, develop, and enhance Microsoft Power Apps solutions.
• Develop and maintain Power Automate workflows.
• Troubleshoot Power Apps, Power Fx, Dataverse, and Power Automate issues.
• Monitor system performance and identify opportunities for optimization.
• Perform root cause analysis and implement corrective actions.
• Maintain technical documentation and system architecture.

AKMS & Discovery App Administration:

• Manage Discovery App configuration and business rules.
• Administer AKMS content structure, taxonomy, and metadata.
• Maintain platform integrations between Discovery App and AKMS.
• Ensure alignment between operational processes and system configuration.
• Support regional content updates while maintaining global standards.

Data Governance & Quality:

• Maintain Dataverse data models and relationships.
• Monitor and improve data quality across both platforms.
• Establish data standards and naming conventions.
• Manage taxonomy and master data structures.
• Validate reporting accuracy and platform data integrity.
• Support audit and compliance requirements.

Enhancement & Release Management:

• Manage enhancement requests from global stakeholders.
• Facilitate requirements gathering and business analysis.
• Prioritize enhancements through established governance processes.
• Coordinate testing, deployment, and release management.
• Ensure changes align with global business standards.

Business Process & Configuration Support:

• Translate operational business requirements into platform enhancements.
• Support hardware configuration workflows and delivery processes.
• Collaborate with Product Management, Service & Support, and Delivery teams.
• Identify opportunities for automation and process improvement.

Reporting & Analytics:

• Support Power BI reporting and dashboard development.
• Validate reporting accuracy and consistency.
• Develop operational metrics to measure platform performance and adoption.
• Monitor usage trends and identify opportunities to improve user experience.

Training & User Enablement:

• Develop training materials and user documentation.
• Deliver end-user and administrator training.
• Provide ongoing support to global users.
• Act as the primary escalation point for platform-related issues.
• Promote adoption through communication and stakeholder engagement.

Required Skills & Experience

Technical Skills:

• Microsoft Power Apps (Canvas)
• Power Automate
• Power Fx
• Microsoft Dataverse
• Power BI
• SharePoint Online
• Microsoft 365 Administration
• API and system integration
• Data modeling and relational databases
• Dev/Test/Production environment management

Business Skills:

• Business process analysis
• Requirements gathering
• Workflow design
• Data governance
• Platform governance
• Release management
• Change management
• Documentation development
• Process improvement methodologies

Leadership & Interpersonal Skills:

• Strong analytical and problem-solving skills
• Excellent written and verbal communication
• Ability to work with technical and business stakeholders
• Experience facilitating cross-functional collaboration
• Strong organizational and prioritization skills
• Ability to manage competing priorities across multiple regions
• Customer-focused mindset with a continuous improvement approach

Experience required:

• Bachelor's degree in Information Technology, Computer Science, Engineering, , or a related field
• Microsoft Power Platform experience
• Experience administering enterprise business applications
• Experience supporting global business operations
• Experience with knowledge management systems
• Experience in mining, industrial services, manufacturing, or project-based organizations
• Microsoft Power Platform certifications (PL-200, PL-400, or PL-600 preferred)

Required languages:

• Advanced English
• Advanced Spanish

Key Working Relationships:

• Service & Support Leadership
• Customer Solution Delivery
• Product Management
• Delivery Leads
• Regional Service Managers
• Program Management Office
• Business Development
• IT and Enterprise Applications
• Global End Users
• Regional Subject Matter Experts

Key Performance Indicators:

• Platform availability and system performance
• User adoption and satisfaction
• Enhancement delivery against agreed timelines
• Data quality and governance compliance
• Reduction in support incidents and issue resolution time
• Successful deployment of platform enhancements
• Global rollout and adoption milestones
• Accuracy and reliability of reporting and analytics

Why This Role Matters

Discovery App and AKMS have become critical business platforms supporting hardware configuration, project delivery, and operational knowledge management across the global Service & Support organization. As adoption continues to expand, dedicated ownership is required to ensure platform sustainability, governance, data integrity, and continuous improvement.

This role provides the leadership and technical expertise necessary to transform Discovery App and AKMS from regional applications into scalable, enterprise platforms that enable consistent, efficient, and high-quality service delivery worldwide.

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