Sr. Product Manager, Customer Fullfilment Experience - Brazil

Description

Join the Customer Fulfillment Experience team at Amazon Brazil and shape how millions of customers receive their orders — every day, at scale. We're looking for a Sr. Product Manager to lead Consolidation & Choices, building products that directly impact cost efficiency, customer convenience, and the end-to-end delivery promise.

You will design, launch, and scale shopping and convenience solutions — from shipment consolidation to pick-up and delivery choices — partnering with Transportation, Operations, Finance, Retail, and WW DEX leadership. You'll own complex products from strategy through execution, tackling customer-facing challenges in one of Amazon's fastest-growing and most logistically complex markets.

Brazil is a continent-sized country making every delivery a unique challenge. At Amazon.com.br, you'll operate at the intersection of customer experience and operational excellence, inventing solutions where no playbook exists.

Key job responsibilities

• Define and deliver high-impact products that drive shipment consolidation and convenience experiences — improving cost efficiency and expanding customer choices across fulfillment channels
• Own the product roadmap for consolidation and convenience offerings — develop business requirements, prioritize initiatives, and manage milestones from conception to launch
• Lead complex, cross-functional projects partnering with Operations, Supply Chain, Transportation, CX, and Tech teams to design and scale solutions across a multi-channel fulfillment network
• Make data-driven decisions — leverage analytical skills (Excel, SQL) and AI to model trade-offs between cost, speed, convenience, and customer experience, sizing opportunities and driving prioritization
• Build alignment across divergent stakeholders — translate complex business problems into a clear plan of action and create buy-in with internal teams and external partners
• Invent and simplify — continuously evolve processes and technology to remove friction, improve the customer journey, and scale convenience products
• Drive measurable outcomes — own success metrics balancing profitability and customer experience, delivering continuous improvement
  
  

Basic Qualifications

• Experience in project/program management
• Experience experience using data and metrics to measure impact and determine improvements
• Experience owning program strategy, managing end-to-end delivery, and communicating results to senior leadership
• Experience with end to end product delivery
  
  

Preferred Qualifications

• Experience in process improvement
• Master's degree or above in management, business administration, economics, engineering, marketing
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10541275 Show more Show less