Market Research Project Manager

About us:

At Toluna, we keep the world’s biggest brands one step ahead of their markets, their competitors, and their customers. For 25+ years we’ve been a leader in consumer insights, and today we’re at the center of our industry’s biggest shift: the move to AI-powered research grounded in real human truth.

Brands come to us because we’ve solved a problem most of our industry is still wrestling with: how to move fast without losing trust in the answer. Speed comes from AI we’ve been developing in-house since 2019, always-on platforms, and a 79M+ validated consumer community across 100+ countries.

Introduction:

Responsible for managing Toluna's market research projects, the project manager will be representing Toluna to our wide range of clients in the global market. The goal is to work on and coordinate projects from beginning to end under strict timelines, handling several projects simultaneously, and interacting with the different members of the Toluna team while providing the best service to our clients. The project manager will deliver a great client experience by meeting clients' strategic insights needs.

Responsibilities:

• Act as point of contact for our clients, providing exceptional client service while cultivating strategic, long-term partnerships
• Advocate for clients’ needs to ensure alignment with project objectives and service standards
• Demonstrate expertise in the Toluna Start platform and champion its use with clients
• Independently manage full-service, field & tab, and assisted-DIY research projects
• Review and optimize questionnaire logic, providing recommendations to clients
• Manage workload successfully by planning and prioritizing all tasks and projects
• Support clients and internal teams in achieving clients' research objectives
• Liaise with other internal departments and external partners
• Devise detailed internal and client project plans
• Ensure client needs are met and exceeded where possible
• Check and compare actual project requirements against cost
• Program surveys or work with the internal programming team (according to agreed rules)
• Ensure programming edits are implemented accurately, and the survey test link is checked before sending to the client
• Manage overall project coordination, monitoring schedules, project margins, key deliverables, and client expectations
• Update clients on progress at regular intervals and provide regular fieldwork updates to the client
• Perform data quality checks, including regular review and removal of poor-quality open-ended responses
• Monitor fieldwork either fielded by you or fielded by the field management team (according to agreed rules

Your Profile:

• Experience: Minimum of 3+ years in market research, with expertise in managing complex projects
• Technical Proficiency: Advanced understanding of survey programming, questionnaire logic, and data metrics. Familiarity with platforms like Toluna Start, Confirmit, or related tools is essential
• Project Management: Proven ability to independently manage multiple high-complexity projects while meeting tight deadlines
• Communication: Exceptional written and verbal communication skills; able to build client relationships and collaborate effectively with cross-functional teams
• Languages: Advanced English is mandatory; additional language skills are a plus.
• Professional Traits: Proactive, adaptable, and self-motivated, with strong attention to detail and the ability to manage multiple priorities. Approaches challenges with initiative, resourcefulness, and a positive drive to deliver results, and can work independently while contributing effectively to team objectives.

Please submit your CV in English***

Our Values:

Acting with Ownership- Demonstrating individual accountability

Bringing a forward mindset- Being action-oriented, bold and entrepreneurial

Collaborating with Curiosity- Exhibiting teamwork through togetherness

Discussing openly, committing jointly- Sharing your views openly

Embracing empathy- Being egoless & caring

What we offer:

At Toluna, we’re all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you’re passionate about making an impact, we’d love to have you on board.

Other Benefits: Healthcare, dental care, life insurance, meal voucher, transportation voucher, TotalPass, and language class subsidy.

Join our global team. We welcome big thinking and reward great work.

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