Analista de Suporte Senior

Job Summary

Maintain & support existing eCommerce business system applications. Sterling GIS, BizTalk 2004 and all associated support systems.

Essential Duties And Responsibilities

• Ability to perform all duties of the Application Administrator I
• Provide leadership in EDI projects for both Customers and Vendors
• Develop & executes test plans.
• Interact with functional resource to understand &/or clarify requirements.
• Develop architectural and process solution per our technical analysis to match functional specification.
• Work with senior eCommerce programmer to prepare technical specifications for more complex projects.
• Provide assistance to EC Operations staff in supporting Trading Partners as required
• Participate in the exchange of ideas and information within the department.
• Ask questions; encourage input from team members.
• Provide regular updates to appropriate managers.
• Identify creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes, or complete re-engineering of processes and systems).
• Drive continuous improvement through trend reporting analysis and metrics management.
• Assure that procedures and work instructions are efficient and not redundant.
• Offer new ideas and suggestions for improvement. Identify and implement new practices and processes that are “best in field”.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
• Confer with reporting manager on complex or unusual situations.
• Establish new measurement systems if/where possible.
• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization.
• Ensure 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality)
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.
• Understand and embrace the business and IT strategic direction.
• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
• Comply and follow all procedures within the company security policy.
• May perform other duties and responsibilities as assigned.
  
  

Job Qualifications

KNOWLEDGE REQUIREMENTS

• Customer service skills as well as effective communication skills – both verbal and written.
• Ability to follow written and verbal directions.
• Good working knowledge of standard computer operating systems, i.e. Microsoft, Unix. Knowledge of Gentran Integration Suite.
• Understand object oriented concepts.
• Understanding of database objects, tables, views, keys, indexes, stored procedures.
• Understanding of software design methodologies.
• Working knowledge of Microsoft SQL Server 2004.
• Knowledge of Microsoft operating system and networks.
• Knowledge of SAP and IDOC processing.
• Knowledge of Microsoft BizTalk 2004. EDI standards ANSI, EDIFACT. Rosettnet Standard PIP 2.0.
• Good logical, analytical & mathematical skills.
• Good organizational skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to operate a personal computer including using a Windows based operating system and related software.
• Advanced PC skills, including training and knowledge of Jabil’s software packages.
• Ability to write simple correspondence. Read and understand visual aid.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.
  
  

, BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in. Show more Show less