Inside Sales Coordinator

About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

About The Team/role

The Inside Sales Coordinator (Sales Development Representative - SDR) is responsible for engaging prospective customers through outbound channels, qualifying leads, and contributing directly to the growth of our customer base. This position plays a vital role in the sales pipeline by initiating meaningful conversations, understanding customer needs, and passing on qualified leads to the sales or account team. We are looking for resilient, driven, and curious individuals who thrive in dynamic environments and are motivated by results.

In this role, you'll be...

Outbound Customer Engagement

Conduct high-volume outbound outreach through phone, WhatsApp, SMS, and email to engage potential customers.

Present our solutions clearly and persuasively, tailored to the customer’s context.

Manage follow-up cadences, ensuring timely and effective re-engagement with leads.

Funnel Execution & Conversion

Navigate the full qualification funnel, identifying bottlenecks and overcoming objections.

Support campaigns and A/B tests with timely and accurate execution.

Collaborate with team leaders to suggest script and message optimizations.

BPO and Team Collaboration

• Work in coordination with internal and outsourced teams to ensure seamless process execution.
• Share best practices, insights, and feedback to support peer and team performance.
• Performance & Quality Discipline
• Meet or exceed daily/weekly KPIs, including outreach volume, conversion rates, and follow-up adherence.
• Participate in regular training, quality assessments, and feedback sessions.Maintain a professional and customer-centric tone in all communications.
  

We're eager to be in touch because you have...

Key Attributes:

• High resilience and emotional intelligence;
• Strong listening skills and curiosity
• Enthusiastic and high-energy communication style
• Team player who thrives in collaborative and fast-paced environments
  
  
  

Qualifications:

• 3+ year experience in sales, customer service, or CX-related positions
• Comfort with phone-based communication and CRM systems
• Basic understanding of sales funnels
• Strong organizational
  
  
  

Preferred Skills:

• Familiarity with outbound campaigns and sales engagement platforms
• Exposure to high-volume outreach environments
  
  
  

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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