ServiceNow - Principal Platform Architect

About The Role

As a Principal Platform Architect, you will make an impact by serving as a trusted strategic advisor to customers, helping them maximize the value of their ServiceNow investment through platform vision, governance, architecture, AI adoption, and roadmap planning. You will be a valued member of the ServiceNow advisory team and work collaboratively with customer executives, enterprise architects, platform owners, delivery teams, implementation partners, and cross-functional stakeholders to drive business outcomes and long-term platform success.

In This Role, You Will

• Lead strategic platform architecture discussions, translating business objectives into scalable ServiceNow platform roadmaps and adoption strategies.
• Advise customers on technical governance, platform health, data architecture, integration strategy, and architectural best practices to ensure maintainability, security, performance, and upgradeability.
• Influence senior IT leaders, Enterprise Architects, Directors, and Vice Presidents on platform strategy, technology investments, and AI transformation initiatives.
• Conduct solution design reviews, identify risks proactively, and provide guidance to ensure alignment with ServiceNow standards and long-term business outcomes.
• Guide customers in the adoption of ServiceNow AI capabilities, including Now Assist, AI Agents, agentic workflows, and AI governance frameworks.
• Mentor Platform Architects and technical consultants by sharing architectural frameworks, best practices, and technical expertise across engagements.
• Partner with customer and internal teams to drive platform health assessments, remediation plans, risk mitigation strategies, and continuous improvement initiatives.
  
  

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant office and/or client location in Brazil as needed. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations

What You Need To Have To Be Considered

• 10+ years of experience in enterprise architecture, platform consulting, digital transformation, or ServiceNow advisory roles.
• 8+ years of experience working with the ServiceNow platform in architecture, consulting, or professional services environments.
• Proven experience leading platform strategy, architecture governance, and roadmap planning for large enterprise customers.
• Deep expertise in ServiceNow platform architecture, including data models, CMDB, integrations, platform security, performance, and lifecycle management.
• Strong experience conducting solution design reviews and advising on technical governance, technical debt remediation, and platform health optimization.
• Experience engaging and influencing executive stakeholders, including Directors, VPs, Enterprise Architects, and technology leaders.
• Strong understanding of AI-enabled enterprise transformation and practical experience advising on AI adoption strategies.
• Excellent communication, stakeholder management, consulting, and problem-solving skills.
• Ability to travel as required to support customer engagements.
• Any of Mandatory ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Certified Implementation Specialist (minimum one workflow certification)
• Certified Implementation Specialist – Data Foundations
• ArchX Advanced Architecture
• Now Assist Essentials Certification
• Now Assist Executive Micro-Certification
• Agentic AI Executive Micro-Certification
  

These will help you stand out

• Certified Technical Architect (CTA) or active pursuit of certification
• Certified Master Architect (CMA) or active pursuit of certification.
• Expertise across multiple ServiceNow workflows such as ITSM, ITOM, HRSD, CSM, FSM, SecOps, or GRC.
• Experience delivering executive-level technology strategy and enterprise architecture initiatives.
• Knowledge of TOGAF or other enterprise architecture frameworks.
• Experience leading AI governance, responsible AI adoption, and organizational change management programs.
• Demonstrated thought leadership through mentoring, architectural frameworks, best-practice development, or community contributions.
  
  

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Show more Show less