WFS Country Leader, Workforce Staffing

Description

Amazon is seeking an operations--oriented leader to join our Workforce Staffing team. This role will focus on providing our candidates with the same amazing experience that our customers have come to expect from Amazon.com. As Head of WFS-Brazil, this role will focus on two main areas of high volume hiring: Candidate Supply/Labor Demand and Candidate Engagement.

The ideal candidate will possess a strong analytics background that enables them to manage quantitative planning and a demonstrated ability to think broadly and strategically about the talent supply chain. This individual will lead the analysis of labor supply and demand across a large geography composed of multiple Amazon business lines. They will collaborate with the centralized applicant sourcing, advertising, analytics, business operations and finance teams to deliver effective delivery of workforce strategies across different employee types.

On the Engagement side, this leader will focus on community engagement, candidate experience, labor market dynamics, process improvement, and labor strategy development. The individual will foster a collaborative team environment and a strong culture that ensures delivery of efficient, effective, candidate-focused hiring experiences and ensures their teams meet and exceed key performance indicators. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done. The best candidates will draw on extensive knowledge of operations, community engagement, and talent supply chain management and be able to forge dynamic relationships with business partners. This role will be based in an Amazon corporate office.

Key job responsibilities

• Creates a vision, based upon data, for a team/business and develops scalable strategies that capture the best talent and most diverse candidates at the lowest cost
• Manages the analyses of daily, weekly, and monthly reporting of Workforce Staffing performance via Key Performance Indicators
• Builds labor acquisition strategy inclusive of employee class recommendations, labor pool utilization, talent pool conversion and other channel resources across different Amazon businesses
• Builds and manages country wide budget for high volume hiring and works with internal stakeholders to deliver results with frugality
• Understand and have involvement in Workforce Planning requirements. Ensure planning team is kept up to date with current labor supply, highlighting any concerns in a timely manner.
• Ensures compliance with Brazilian legislation
• Full ownership and responsibility for ensuring compliance regarding Right to work in the Brazilian legislation
• Monitor and ensure vendors meet agreed service level agreements
• Be responsible for production of metrics relating to staffing and the contingent workforce.
• Review and establish causes for unfavorable trends in the metrics, provide and implement root cause analysis and solutions
• Share findings and best practice with the wider WFS team
• Co-ordinate inductions between Operations, Finance, Agencies, Security and HR
• Monitor consistency with Employee Relations issues and decisions
• Oversee regular audits on quality of assessment and recruitment processes. Increase audits as appropriate.
  
  

A day in the life

• Management and ownership of cost per hire through oversight of labor, advertising and other talent acquisition costs
• Management of the talent supply chain utilizing lean methodology
• Management of candidate cycle time, conversion rates and applicant funnel metrics to benchmark or above
• Alignment with finance and operations partners to optimize labor acquisition strategy
• Demonstrated return on investment from community engagement strategies
• Meet or exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction
• Deliver Monthly business reviews
• Growth of team’s core and advanced skills sets measured by progression in their career path
• Up to 50% travel, both domestic and international, may be required
  
  

Basic Qualifications

• Bachelor's degree
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
• Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
• Experience creating, measuring and scaling workflow among candidates, hiring managers and the recruiting team
• Human resources leadership, or Leadership in operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, or manufacturing experience
  
  

Preferred Qualifications

• Are enrolled in or have completed a MBA or equivalent Master's level education degree
• Knowledge of employment law and HR policies and procedures
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Experience managing large teams across multiple locations and languages
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10450589 Show more Show less