ServiceNow Business Analyst

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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

We are looking for a motivated and detail-oriented ServiceNow Business Analyst to join our team. This entry-level role is ideal for candidates with up to two years of experience who are eager to build expertise in the ServiceNow platform. You will work closely with stakeholders, developers, and project teams to gather requirements, support implementation efforts, and help optimize business processes through ServiceNow solutions. This position will be hybrid based in our Sao Paolo office and will support customers across North America and Latin America.

Key Responsibilities

• Collaborate with business stakeholders to gather, document, and validate requirements for ServiceNow implementations and enhancements
• Assist in translating business needs into functional specifications and user stories
• Support configuration and customization efforts within the ServiceNow platform under guidance from senior team members
• Participate in workshops, meetings, and interviews to analyze current processes and identify improvement opportunities
• Help maintain documentation including process flows, requirement documents, and knowledge base articles
• Conduct basic testing (UAT support, test case creation, defect tracking) to ensure solutions meet business requirements
• Monitor and report on system performance, usage, and issues
• Provide hands-on expertise across ITSM, CSM, Service Portals, and Scoped Applications
• Stay updated with ServiceNow features, best practices, and industry trends
  
  

Required Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field
• 0–2 years of experience in a ServiceNow, Business Analyst, IT support, or similar role
• Must be based in LATAM
  
  

Preferred Qualifications

• Basic understanding of ITSM (Incident, Problem, Change Management), CSM, Service Portals and Scoped Applications concepts
• Familiarity with other ITSM tools is a plus
• Strong analytical and problem-solving skills
• Good verbal and written communication skills
• Ability to work collaboratively in a team environment
• Willingness to learn and adapt in a fast-paced setting
• Basic knowledge of Agile/Scrum methodologies is an advantage
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Show more Show less